WENDY MATHEBULA
Pretoria Central
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Administrator
Discovery Insure
10.2021 - 07.2023
- Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction
- Processed and managed insurance claims efficiently, ensuring all documentation was accurately completed and submitted in a timely manner.
- Reviewed and verified claim information, working closely with clients and adjusters to resolve issues and ensure compliance with policy terms.
- Maintained and updated claims databases, ensuring data accuracy and confidentiality.
- Coordinated with various departments to ensure the smooth processing of claims and resolution of issues, demonstrating strong multitasking and organizational skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
Office Manager
Mana360 Technologies
11.2019 - 01.2021
- Provide administrative support to the team by scheduling meetings, managing calendars, and preparing detailed reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handle incoming calls, emails, and correspondence, ensuring timely and professional responses to all inquiries.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Agent
AMKA Products
12.2015 - 01.2018
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
Office Administrative Assistant
Ndhundhuma Tent Makers
01.2012 - 11.2015
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Commerce - Economics
University of South Africa
Pretoria03.2021
Skills
- Claims Processing
- Customer Service
- Office Management
- CRM Systems
- Microsoft Office Suite
- G-Suite
- Risk Assessment
- SAP
- Time Management
- Effective Communication
- Problem Solving
- Team Leadership
- Process Improvement
- Documentation Management
- Teamwork and Collaboration
- Handling Complaints
References
REFERENCES
Available Upon Request
Certification
introduction to office administration
Timeline
Claims Administrator
Discovery Insure
10.2021 - 07.2023
Office Manager
Mana360 Technologies
11.2019 - 01.2021
Customer Service Agent
AMKA Products
12.2015 - 01.2018
Office Administrative Assistant
Ndhundhuma Tent Makers
01.2012 - 11.2015
Bachelor of Commerce - Economics
University of South Africa
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