Mosela Rashaka
Technical Services Specialist
Meredale
Summary
Professional Technical Servies Specialist, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings while assessing any potential risks to the company. Great understanding of the regulatory frameworks in the financial services industry such as FAIS, FICA, POPIA, FATCA/CRS.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Agent
Liberty Group
Braamfontein
02.2014 - 04.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in Horizon/Blueprint Online systems to track requests, document problems and record solutions offered.
- Conferred with management and brokers to discuss defective and unacceptable services and determine corrective action.
- Provided primary customer support to internal and external customers.
Technical Services Specialist
Liberty Group Limited
Braamfontein
05.2021 - Current
- Process complex policy changes, which often have a material contractual and premium related impact
- Accountable for the execution of specialized work including the improvement of quality, standards and outputs within defined work routines and operating procedures
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialization
- Plan for own task execution and advises on improvements related to area of specialization.
Education
Diploma - Accounting Sciences
University of South Africa
07.2019 - Current
Business Risk Management Certificate -
University of Cape Town
01.2020 - 05.2020
Principles of Business Management Certificate -
WITS Digital Campus
07.2019 - 09.2019
NQF Level 4 Long Term Insurance -
Insurance Sector Education And Training Authority
01.2013 - 12.2013
Certificate: Business English -
Boston City Campus & Business College
01.2013 - 12.2013
National Senior Certificate -
Kgola Thuto Secondary School
01.2010 - 12.2010
Skills
Analytic Thinkingundefined
Certification
RE5 Regulatory Examination: Representatives in all Categories of FSP's
Timeline
RE5 Regulatory Examination: Representatives in all Categories of FSP's
06-2022
Technical Services Specialist
Liberty Group Limited
05.2021 - Current
Business Risk Management Certificate -
University of Cape Town
01.2020 - 05.2020
Diploma - Accounting Sciences
University of South Africa
07.2019 - Current
Principles of Business Management Certificate -
WITS Digital Campus
07.2019 - 09.2019
Customer Service Agent
Liberty Group
02.2014 - 04.2021
NQF Level 4 Long Term Insurance -
Insurance Sector Education And Training Authority
01.2013 - 12.2013
Certificate: Business English -
Boston City Campus & Business College
01.2013 - 12.2013
National Senior Certificate -
Kgola Thuto Secondary School
01.2010 - 12.2010
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