Joseph Maseko
Supply Chain Management And Business Development
Pretoria
Summary
Export Manager with experience providing strategic input to world markets to increase trade. Demonstrable experience developing and executing sales plans built on targeted strategies. Strong communicator when interacting with management and customers.
Highly skilled and results-driven professional with a strong background in inventory planning, supply chain management, and business optimisation. Demonstrated expertise in driving process improvements, implementing strategic initiatives, and optimizing operational efficiency. An academic background in Industrial Engineering and an MBA, along with a certification in Production and Inventory Management (CPIM). Proven ability to analyse complex data, forecast demand, and effectively manage inventory levels while ensuring customer satisfaction. Experienced in leading teams, fostering cross-functional collaboration, and implementing change management strategies. Adept at utilizing analytical thinking and problem-solving skills to drive continuous improvement and deliver exceptional results.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Service & Parts Export Manager
Daimler Truck Southern Africa Ltd
9 2023 - Current
- Responsible for CSP Support & Parts Revenue, General Distributors Support, and Business Analysis. Supporting 6 countries in Southern Africa.
- Responsible for end-to-end support including, ordering process, monitoring, and following up on vendor orders, clearing system errors, consolidate orders, and coordinating the parts export logistics.
- Analyzing current and future parts pricing and product lineup to formulate a strategy that aligns with the key objectives of Daimler Truck and General Distributors.
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Collaborated with cross-functional teams to ensure seamless coordination of export activities.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
- Increased brand awareness through targeted marketing campaigns tailored specifically for international markets.
- Designed export strategies to meet project delivery requirements.
- Obtained necessary import and export licenses and permits for shipments.
Inventory Planning Support - Team Leader
Daimler Truck Southern Africa Ltd
10.2021 - 08.2023
- Led a team of two Inventory Planning administrators and managed local supply contracts.
- Analyzed support data to identify trends and recommend proactive measures for addressing recurring issues.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Managed local supply contracts and ensured adherence to set Service Level Agreements (SLAs) in collaboration with the procurement team.
- Worked with Product Managers to introduce locally sourced parts.
- Coordinated and maintained all system requests for the Inventory planning and reporting systems.
- Responsible for planning, sourcing, programming, stocking, and distribution of Theft-Related Parts such as keys and engine control units.
- Assisted 33 dealers with their stocking parameters and performance reports.
- Managed the obsolescence process in collaboration with the Planning and Finance teams.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Implemented a ticketing system for better tracking, prioritization, and resolution of support requests.
- Delivered regular progress reports to management, highlighting key successes and areas for improvement.
- Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Acting Sales Planning Specialist
Daimler Truck Southern Africa Ltd
08.2017 - 12.2021
- Responsible for Sales and Operations Planning, market analysis, and reporting.
- Lead the Sales and Operations meetings.
- Prepared monthly Sales and Operation Planning Reports, which includes group sales, NAAMSA registrations, group stock, market share and order backlog.
- Analysed market performance, market share, and forecast sales for the next 36 months.
- Prepared Adhoc reports and presentation on request for Head Quarters.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Inventory Planning Specialist
Daimler Truck Southern Africa Ltd
1 2019 - 9 2021
- Analyzed demand for different SKUs to identify spike orders from genuine orders, improving the stocking profile of the dealer network.
Conducted periodic simulations to evaluate the consistency of current stocking criteria with customer demand.
Developed Microsoft Excel-based tools for quick analysis of stock levels, customer demands, and forecasting future customer orders. Shared results with the Sales and Marketing team to promote obsolete stock.
Managed four international suppliers and multiple local suppliers, overseeing lead times, order fill rates, delivery schedules, and forecasts.
Achieved a 16% reduction in stock holding while maintaining a service level of 92%.
Decreased obsolete stock by over 50%.
Implemented process improvements, including automation of manual processes through the development of Microsoft Excel templates using VBA and Pivot tables.
Maintained Bill of Materials (BOMs) and production schedule for service kits.
Specified route requirements for international tendering processes.
Optimized delivery schedules and costs by utilizing intermodal transportation from source plants to end customers.
Developed a comprehensive training manual for the team in Inventory Management.
Conducted process mapping for various organizational processes.
Inventory Planning Specialist
Mercedes-Benz South Africa (Pty) Ltd
11.2017 - 12.2018
- Managed demand and inventory, liaised with suppliers, and implemented continuous improvement.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Analyzed the demand for the different SKUs and make determination of whether the demand was a once off or will it continue in the future also factoring in seasonality.
- Periodically evaluate the stocking criteria for the different SKUs, while also managing obsolete stock.
- Liaise with local and international supplier to expedite orders and plan delivery schedules to our Warehouse.
- Constantly analyse data and planning parameters for better decision making.
Graduate Trainee
Mercedes-Benz South Africa (Pty) Ltd
02.2017 - 10.2017
- Developed reports and training materials for parts sales and warranty systems.
- Enhanced team collaboration by participating in group projects and sharing innovative ideas.
- Gained proficiency in industry-specific software tools by completing hands-on training sessions.
- Boosted organizational efficiency with effective time management strategies, ensuring timely completion of assignments.
- Optimized workflow productivity with diligent attention to detail while managing multiple deadlines simultaneously.
- Actively participated in various employee Social Outreach progremmes.
Student Trainee
Mercedes-Benz South Africa (Pty) Ltd
12.2013 - 11.2016
- Conducted forecasting, market analysis, and technical studies.
- Consistently exhibited punctuality demonstrating reliability as a valuable member of the workforce.
- Maintained accurate records of project progress, ensuring seamless transition between tasks for efficiency purposes.
- Collaborated with team members on various projects, resulting in improved communication skills and teamwork abilities.
- Completed tasks efficiently to meet project deadlines, contributing to overall team success.
- Actively participated in company-sponsored community service events fostering the development of social responsibility values.
- Acquired practical knowledge of industry-specific tools and software, increasing proficiency levels.
- Improved public speaking skills through regular presentations, boosting confidence in professional settings.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
MBA - Business Administration And Management
Regent Business School
Pretoria, South Africa 04.2022 - 04.2023
No Degree - Supply Chain Management
Association of Supply Chain Management (ASCM)
Centurion, South Africa 04.2018 - 04.2019
BEng (Bachelors of Engineering) - Industrial And Systems Engineering
University of Pretoria
Pretoria, South Africa 04.2013 - 04.2016
High School Diploma -
Hebron Technical And Commercial High School
Pretoria, South Africa 04.2007 - 04.2012
Skills
MS Office Suite
MS PowerPoint
MS Excel
MS Visio
Excel VBA (Visual Basic)
SAP
Shipping coordination
Negotiation
Sales strategy development
Regulatory Compliance
Export compliance knowledge
Incoterms Proficiency
Transportation Scheduling
Pricing strategy formulation
International Trade Expertise
Warehousing coordination
Customs regulations understanding
Decision-Making
Professional Demeanor
Reporting abilities
Analytical Thinking
Self Motivation
Account Management
Adaptability and Flexibility
Problem-solving aptitude
Excellent Communication
Teamwork and Collaboration
Transportation Coordination
Analytic Thinking
Budget Management
Business Consulting
Business Strategy
Business Process Mapping
Change Management
Coaching Skills
Computer Literate
Continuous Improvement
Contract Management
Corporate Governance
Customer Service
Data Analysis
Demand Forecasting
Demand Management
General Management
Industrial Engineering
Interpersonal Skills
Inventory Management
Leadership skills
Logistics Management
Performance Management
Presentations
Process Improvement
Production Management
Quality Management
Risk Management
Sales & Marketing Management
Staff Management
Stakeholder Engagement
Strategic Planning
Supplier Management
Supply Chain Management
Time Management
Training and Facilitating Skills
Troubleshooting
Leadership And Achievements
- SAPICS (South African Production and Inventory Control Society) member, 2019
- Golden Key International Honour Society Member, 2017
- Chairperson of a student society on campus called ACTS (Association of Catholic Tertiary Students), 2014-2015
- Mentor to first year students at the University of Pretoria, 2014
- Group Leader for a number of University projects, 2013-2016
Personal Information
- Available: 1 Month
- Willing To Relocate: Nationally between Gauteng and North West
- Citizenship: South African
- Gender: Male
- Driving License: Valid
Key Management Skills
- Analytic Thinking
- Budget Management
- Business Consulting
- Business Contract Management
- Business Management
- Business Strategy
- Business Process Mapping
- Change Management
- Coaching Skills
- Communication Skills
- Computer Literate
- Continuous Improvement
- Contract Management
- Corporate Governance
- Customer Service
- Data Analysis
- Demand Forecasting
- Demand Management
- General Management
- Implementation Management
- Industrial Engineering
- Interpersonal Skills
- Inventory Management
- Leadership skills
- Logistics Management
- Performance Management
- Presentations
- Problem-solving
- Process Improvement
- Production Management
- Production Planning
- Quality Management
- Relationship Building
- Report Writing
- Risk Management
- Sales & Marketing Management
- Staff Management
- Stakeholder Engagement
- Strategic Planning
- Supplier Management
- Supply Chain Management
- Technology Management
- Time Management
- Training and Facilitating Skills
- Troubleshooting
Transport
Own
Volunteer Experience
- Mercedes-Benz South Africa Ltd, 02/2017, Present, I was part of the organising team that put together Mercedes-Benz South Africa's Bring a Child to Work Day event in 2017. My main responsibilities were to identify mentors within the company, receive applications from learners who wanted to participate in the event, pair the learners with the relevant mentors and print certificates of participation for the learners., To date I participate in various Social Responsibility initiatives organised by Mercedes-Benz/Daimler South Africa.
- University Of Pretoria, Soup Kitchen, 02/2013, 10/2016, Every Friday evening during my four years at the University of Pretoria we (Association of Catholic Tertiary Students, ACTS) used go around the streets of Hatfield distributing soup and bread to the homeless. During winter periods, we collected blankets and distributed them.
- Hebron Technical and Commercial High School, Tutor, 01/2013, I tutored Physical Sciences to Grade 11s and 12s at my former High school.
References
Available on request
Timeline
MBA - Business Administration And Management
Regent Business School
04.2022 - 04.2023
Inventory Planning Support - Team Leader
Daimler Truck Southern Africa Ltd
10.2021 - 08.2023
No Degree - Supply Chain Management
Association of Supply Chain Management (ASCM)
04.2018 - 04.2019
Inventory Planning Specialist
Mercedes-Benz South Africa (Pty) Ltd
11.2017 - 12.2018
Acting Sales Planning Specialist
Daimler Truck Southern Africa Ltd
08.2017 - 12.2021
Graduate Trainee
Mercedes-Benz South Africa (Pty) Ltd
02.2017 - 10.2017
Student Trainee
Mercedes-Benz South Africa (Pty) Ltd
12.2013 - 11.2016
BEng (Bachelors of Engineering) - Industrial And Systems Engineering
University of Pretoria
04.2013 - 04.2016
High School Diploma -
Hebron Technical And Commercial High School
04.2007 - 04.2012
Customer Service & Parts Export Manager
Daimler Truck Southern Africa Ltd
9 2023 - Current
Inventory Planning Specialist
Daimler Truck Southern Africa Ltd
1 2019 - 9 2021