Summary
Overview
Work History
Education
Skills
Leadership And Achievements
Personal Information
Key Management Skills
Transport
Volunteer Experience
References
Timeline
Generic
Joseph Maseko

Joseph Maseko

Supply Chain Management And Business Development
Pretoria

Summary

Export Manager with experience providing strategic input to world markets to increase trade. Demonstrable experience developing and executing sales plans built on targeted strategies. Strong communicator when interacting with management and customers.

Highly skilled and results-driven professional with a strong background in inventory planning, supply chain management, and business optimisation. Demonstrated expertise in driving process improvements, implementing strategic initiatives, and optimizing operational efficiency. An academic background in Industrial Engineering and an MBA, along with a certification in Production and Inventory Management (CPIM). Proven ability to analyse complex data, forecast demand, and effectively manage inventory levels while ensuring customer satisfaction. Experienced in leading teams, fostering cross-functional collaboration, and implementing change management strategies. Adept at utilizing analytical thinking and problem-solving skills to drive continuous improvement and deliver exceptional results.

Overview

11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Customer Service & Parts Export Manager

Daimler Truck Southern Africa Ltd
9 2023 - Current
  • Responsible for CSP Support & Parts Revenue, General Distributors Support, and Business Analysis. Supporting 6 countries in Southern Africa.
  • Responsible for end-to-end support including, ordering process, monitoring, and following up on vendor orders, clearing system errors, consolidate orders, and coordinating the parts export logistics.
  • Analyzing current and future parts pricing and product lineup to formulate a strategy that aligns with the key objectives of Daimler Truck and General Distributors.
  • Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
  • Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
  • Developed strong relationships with international partners, fostering long-term business collaborations.
  • Streamlined export processes, reducing operational costs and improving efficiency.
  • Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
  • Collaborated with cross-functional teams to ensure seamless coordination of export activities.
  • Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
  • Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
  • Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
  • Increased brand awareness through targeted marketing campaigns tailored specifically for international markets.
  • Designed export strategies to meet project delivery requirements.
  • Obtained necessary import and export licenses and permits for shipments.

Inventory Planning Support - Team Leader

Daimler Truck Southern Africa Ltd
10.2021 - 08.2023
  • Led a team of two Inventory Planning administrators and managed local supply contracts.
  • Analyzed support data to identify trends and recommend proactive measures for addressing recurring issues.
  • Increased team productivity by implementing performance metrics and setting clear expectations.
  • Managed local supply contracts and ensured adherence to set Service Level Agreements (SLAs) in collaboration with the procurement team.
  • Worked with Product Managers to introduce locally sourced parts.
  • Coordinated and maintained all system requests for the Inventory planning and reporting systems.
  • Responsible for planning, sourcing, programming, stocking, and distribution of Theft-Related Parts such as keys and engine control units.
  • Assisted 33 dealers with their stocking parameters and performance reports.
  • Managed the obsolescence process in collaboration with the Planning and Finance teams.
  • Enhanced customer satisfaction by efficiently addressing and resolving support issues.
  • Implemented a ticketing system for better tracking, prioritization, and resolution of support requests.
  • Delivered regular progress reports to management, highlighting key successes and areas for improvement.
  • Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Acting Sales Planning Specialist

Daimler Truck Southern Africa Ltd
08.2017 - 12.2021
  • Responsible for Sales and Operations Planning, market analysis, and reporting.
  • Lead the Sales and Operations meetings.
  • Prepared monthly Sales and Operation Planning Reports, which includes group sales, NAAMSA registrations, group stock, market share and order backlog.
  • Analysed market performance, market share, and forecast sales for the next 36 months.
  • Prepared Adhoc reports and presentation on request for Head Quarters.
  • Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
  • Followed all company policies and procedures to deliver quality work.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Inventory Planning Specialist

Daimler Truck Southern Africa Ltd
1 2019 - 9 2021
  • Analyzed demand for different SKUs to identify spike orders from genuine orders, improving the stocking profile of the dealer network.
    Conducted periodic simulations to evaluate the consistency of current stocking criteria with customer demand.
    Developed Microsoft Excel-based tools for quick analysis of stock levels, customer demands, and forecasting future customer orders. Shared results with the Sales and Marketing team to promote obsolete stock.
    Managed four international suppliers and multiple local suppliers, overseeing lead times, order fill rates, delivery schedules, and forecasts.
    Achieved a 16% reduction in stock holding while maintaining a service level of 92%.
    Decreased obsolete stock by over 50%.
    Implemented process improvements, including automation of manual processes through the development of Microsoft Excel templates using VBA and Pivot tables.
    Maintained Bill of Materials (BOMs) and production schedule for service kits.
    Specified route requirements for international tendering processes.
    Optimized delivery schedules and costs by utilizing intermodal transportation from source plants to end customers.
    Developed a comprehensive training manual for the team in Inventory Management.
    Conducted process mapping for various organizational processes.

Inventory Planning Specialist

Mercedes-Benz South Africa (Pty) Ltd
11.2017 - 12.2018
  • Managed demand and inventory, liaised with suppliers, and implemented continuous improvement.
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Analyzed the demand for the different SKUs and make determination of whether the demand was a once off or will it continue in the future also factoring in seasonality.
  • Periodically evaluate the stocking criteria for the different SKUs, while also managing obsolete stock.
  • Liaise with local and international supplier to expedite orders and plan delivery schedules to our Warehouse.
  • Constantly analyse data and planning parameters for better decision making.

Graduate Trainee

Mercedes-Benz South Africa (Pty) Ltd
02.2017 - 10.2017
  • Developed reports and training materials for parts sales and warranty systems.
  • Enhanced team collaboration by participating in group projects and sharing innovative ideas.
  • Gained proficiency in industry-specific software tools by completing hands-on training sessions.
  • Boosted organizational efficiency with effective time management strategies, ensuring timely completion of assignments.
  • Optimized workflow productivity with diligent attention to detail while managing multiple deadlines simultaneously.
  • Actively participated in various employee Social Outreach progremmes.

Student Trainee

Mercedes-Benz South Africa (Pty) Ltd
12.2013 - 11.2016
  • Conducted forecasting, market analysis, and technical studies.
  • Consistently exhibited punctuality demonstrating reliability as a valuable member of the workforce.
  • Maintained accurate records of project progress, ensuring seamless transition between tasks for efficiency purposes.
  • Collaborated with team members on various projects, resulting in improved communication skills and teamwork abilities.
  • Completed tasks efficiently to meet project deadlines, contributing to overall team success.
  • Actively participated in company-sponsored community service events fostering the development of social responsibility values.
  • Acquired practical knowledge of industry-specific tools and software, increasing proficiency levels.
  • Improved public speaking skills through regular presentations, boosting confidence in professional settings.
  • Attended training courses to build understanding of processes, techniques, and industry.

Education

MBA - Business Administration And Management

Regent Business School
Pretoria, South Africa
04.2022 - 04.2023

No Degree - Supply Chain Management

Association of Supply Chain Management (ASCM)
Centurion, South Africa
04.2018 - 04.2019

BEng (Bachelors of Engineering) - Industrial And Systems Engineering

University of Pretoria
Pretoria, South Africa
04.2013 - 04.2016

High School Diploma -

Hebron Technical And Commercial High School
Pretoria, South Africa
04.2007 - 04.2012

Skills

MS Office Suite

Leadership And Achievements

  • SAPICS (South African Production and Inventory Control Society) member, 2019
  • Golden Key International Honour Society Member, 2017
  • Chairperson of a student society on campus called ACTS (Association of Catholic Tertiary Students), 2014-2015
  • Mentor to first year students at the University of Pretoria, 2014
  • Group Leader for a number of University projects, 2013-2016

Personal Information

  • Available: 1 Month
  • Willing To Relocate: Nationally between Gauteng and North West
  • Citizenship: South African
  • Gender: Male
  • Driving License: Valid

Key Management Skills

  • Analytic Thinking
  • Budget Management
  • Business Consulting
  • Business Contract Management
  • Business Management
  • Business Strategy
  • Business Process Mapping
  • Change Management
  • Coaching Skills
  • Communication Skills
  • Computer Literate
  • Continuous Improvement
  • Contract Management
  • Corporate Governance
  • Customer Service
  • Data Analysis
  • Demand Forecasting
  • Demand Management
  • General Management
  • Implementation Management
  • Industrial Engineering
  • Interpersonal Skills
  • Inventory Management
  • Leadership skills
  • Logistics Management
  • Performance Management
  • Presentations
  • Problem-solving
  • Process Improvement
  • Production Management
  • Production Planning
  • Quality Management
  • Relationship Building
  • Report Writing
  • Risk Management
  • Sales & Marketing Management
  • Staff Management
  • Stakeholder Engagement
  • Strategic Planning
  • Supplier Management
  • Supply Chain Management
  • Technology Management
  • Time Management
  • Training and Facilitating Skills
  • Troubleshooting

Transport

Own

Volunteer Experience

  • Mercedes-Benz South Africa Ltd, 02/2017, Present, I was part of the organising team that put together Mercedes-Benz South Africa's Bring a Child to Work Day event in 2017. My main responsibilities were to identify mentors within the company, receive applications from learners who wanted to participate in the event, pair the learners with the relevant mentors and print certificates of participation for the learners., To date I participate in various Social Responsibility initiatives organised by Mercedes-Benz/Daimler South Africa.
  • University Of Pretoria, Soup Kitchen, 02/2013, 10/2016, Every Friday evening during my four years at the University of Pretoria we (Association of Catholic Tertiary Students, ACTS) used go around the streets of Hatfield distributing soup and bread to the homeless. During winter periods, we collected blankets and distributed them.
  • Hebron Technical and Commercial High School, Tutor, 01/2013, I tutored Physical Sciences to Grade 11s and 12s at my former High school.

References

Available on request

Timeline

MBA - Business Administration And Management

Regent Business School
04.2022 - 04.2023

Inventory Planning Support - Team Leader

Daimler Truck Southern Africa Ltd
10.2021 - 08.2023

No Degree - Supply Chain Management

Association of Supply Chain Management (ASCM)
04.2018 - 04.2019

Inventory Planning Specialist

Mercedes-Benz South Africa (Pty) Ltd
11.2017 - 12.2018

Acting Sales Planning Specialist

Daimler Truck Southern Africa Ltd
08.2017 - 12.2021

Graduate Trainee

Mercedes-Benz South Africa (Pty) Ltd
02.2017 - 10.2017

Student Trainee

Mercedes-Benz South Africa (Pty) Ltd
12.2013 - 11.2016

BEng (Bachelors of Engineering) - Industrial And Systems Engineering

University of Pretoria
04.2013 - 04.2016

High School Diploma -

Hebron Technical And Commercial High School
04.2007 - 04.2012

Customer Service & Parts Export Manager

Daimler Truck Southern Africa Ltd
9 2023 - Current

Inventory Planning Specialist

Daimler Truck Southern Africa Ltd
1 2019 - 9 2021
Joseph MasekoSupply Chain Management And Business Development