Morongwa Angel Kekana

- Keep front office area clean and organize for efficient service.

- Greet and walk customers and ensure that they receive a professional warm friendly service

- Provide customers with information on the service required

- Coordinate smooth front office operations to effectively serve more clients each day.

- Balanced multiple tasks simultaneously while maintaining service under pressure during peak hours or challenging situations.

- Contribute to a positive work environment through effective communication and teamwork among colleagues.

- Followed up with customers about resolved issues to maintain high standards of customer service.

- enquiries are attended to and perform online (meter greeter) verification.

- Ensure the monitoring of the live capture photo booth

- Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online.

- Ensure the effective delivery of ID smart cards.

- Facilitate and quality assure the authorization and collection of
applications from clients.

- Attend to problematic areas related to general services to all clients - Facilitate the implementation of BMD (Birth, Marriage and Death) and ID smart cards operations.

- Facilitate and monitor effective daily operations of the front office.

- Build and maintain relationships with clients

• Streamlined scheduling and promotion of wellness activities, making it easier for employees to participate.
• Educated staff on new fitness developments and encourage health and fitness solutions
• Developed customized wellness plans for employees, resulting in improved overall health and reduced absenteeism.
• Managed partnerships with fitness centers and yoga studios to offer discounted memberships, encouraging physical activity among staff.
• Conducted surveys to assess employee wellness needs, ensuring programs were aligned with staff preferences and requirements
• Coordinated team-building activities focused on physical activity, among coworkers while promoting active lifestyles.
• Collected information about participation and outcomes of individual programs.
• Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
• Developed wellness programs targeted on specific groups and areas of wellness.

• Updated HR file with new employee information, changes in benefits, and other details.
• Filling payroll and checking daily signed attendance register accurately for employees.
• Maintained accurate employee documentation of personal information, and performance evaluations.

- Quickly and accurately counted cash float at start of each shift.

- Ensured that there are cashiers throughout the day

- Improved customer satisfaction by efficiently handling cash and addressing customer concerns.

- Increased cashier efficiency to focused on improving speed, accuracy, and customer interactions.

- Reduced transaction errors of cash flow and regular monitoring of cashier performance.

- Controlled cash and monitored the cash flow to ensure that no shortage and safekeeping of cash

- Resolved customer complaints quickly to maintain customer satisfaction.

- Capture BAS receipts, withdraw petty cash and daily banking

- Achieved high levels of accuracy in cash through record-keeping ,monthly reconciliation and timely bank deposits.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial reports
• Managed filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered multi-line phone calls and enthusiastically greeted callers.
• Prepared professional correspondence, including letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Responded to emails and other correspondence to facilitate communication and daily processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained manual filing systems and categorized documents.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Managed sensitive and confidential information with discretion, integrity of executive communications.
• Assisted in preparing monthly reports for management