Moratuwa Radebe

• Assisted Vodafone customers with contract phone upgrades, sim-card activations and deliveries of devices throughout the UK
• Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
• Night shift position according to UK timezone
• Handled high call volumes meticulously.
• Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.

MEDICAL INSURANCE USA CAMPAIGN- Night Shift

• Outbound sale of medical insurance and life insurance to an American client base.
• Navigate a system of dialing out, noting the warmed lead on the clients system to be turned into a sale of said insurance.
• Navigate a high call volume, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks.

AON SOUTH AFRICA

• Lead generation for Aon South Africa- For short-term insurance and commercial insurance.
• Promoted conversion of new leads into customers through product knowledge of insurance and product solutions to meet customer needs.
• Attended monthly sales meetings and quarterly sales training.

DOCUMENT MANAGEMENT

• Receiving, sorting, scanning , saving soft copies on the company's' internal Three60 system and courier to the Court's Sheriff for delivery to debtors.

INBOUND CUSTOMER CARE & COLLECTIONS

• Assist incoming callers with their handed over credit, loan or retail store accounts by confirming & capturing personal information, payment arrangements, settlements and or closure of accounts using Connex as the dialer system & Three60

• Logged specimen draw dates for phlebotomists.
• Filed and disclosed patient medical information to assigned nurses including Covid tests results, blood and stool.
• Called nursing homes or assigned phlebotomists to issue out results.
• Night shift position.