Vutomi Patricia Maluleke
Customer Care Consultant
Centurion
Summary
Customer care professional with a strong track record of improving customer satisfaction and efficiently resolving inquiries. Expertise in team collaboration and achieving favorable outcomes in dynamic environments. Proficient in communication and conflict resolution, ensuring effective interactions with clients.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Customer Care Consultant
Hello Group
Centurion
10.2025 - Current
- Received at least 70+ calls per day where i managed customer remit queries by creating orders in bank CRM system. Recorded queries using OS ticket for streamlined support. Provided assistance for daily banking inquiries to ensure satisfaction. Delivered bank statements as requested, enhancing customer trust. Maintained up-to-date customer information for operational efficiency. Reviewed transaction histories to facilitate dispute resolution.
Voluntary Food Handler
Mahlahle Primary School
Pretoria
04.2025 - 09.2025
- Prepared nutritious breakfast and lunch for at least 1032 pupils on a daily basis and ensuring that the environment where the food is prepared at is clean and safe.
Sales Call Center Agent
First Federal Investment
Pretoria
09.2023 - 12.2024
- Processed personal loan applications for customers at Absa Bank, ensuring accurate submissions. The target was at least 6 application per day which i achieved without any difficulties. Communicated application outcomes and next steps to clients. Sent approved applications to payout department for timely disbursement.
Credit Vettor
MTN SA
Roodepoort
01.2016 - 03.2023
- Evaluated credit profiles for applications submitted by dealers across different MTN stores. Approved or declined credit limits after verifying documentation for fraud. Informed dealers of application outcomes, including approvals, declines, or additional information needed. Led a team of five as developmental supervisor, managing QA and productivity reporting. Monitored KPIs to ensure team performance met organizational standards. Enhanced operational workflows by improving application assessment processes. Engaged with store partners to facilitate smooth processing of credit applications. There that was expected of me was 65 applications per day, but i used to exceed without any difficulties.
Call Center Agent
MTN SA
Roodepoort
05.2012 - 12.2015
- Functioned as call center agent at MTN SA from May 2012 to December 2015, providing support for prepaid queries.
Education
Higher Certificate - Criminal Justice
University of South Africa
Pretoria01-2021
National diploma -
Tshwane University of South Africa
Pretoria01-2007
Skills
Leadership development
Communication skills
Computer literacy
Team collaboration
Effective communication
Analytical thinking
Effective time management
Timeline
Customer Care Consultant
Hello Group
10.2025 - Current
Voluntary Food Handler
Mahlahle Primary School
04.2025 - 09.2025
Sales Call Center Agent
First Federal Investment
09.2023 - 12.2024
Credit Vettor
MTN SA
01.2016 - 03.2023
Call Center Agent
MTN SA
05.2012 - 12.2015
Higher Certificate - Criminal Justice
University of South Africa
National diploma -
Tshwane University of South Africa
References
- Name - Mathlako Molepo
Job title - Supervisor MTN (Call center department)
Contact - 0832144959
Email - mathlako.molepo@mtn.com
- Name - Renate Hardin
Job title - Supervisor (Credit vetting department)
Contact - 0832000536
Email - renate.hardin@mtn.com
- Name - Samuel Ramollo
Job title - Team leader ( First Federal Investment)
Contact - 0761000502/0671901485
Email - Sebagasamuel.ramollo@absa.africa
- Name - Vincent Chizinga
Job title - Team leader (Hello Group)
Contacts - 0651474802
Email - vincent.Chizinga@hellogroup.co.za
- Name - Anicky Machimana
Job title - Co-ordinator (Mahlahle Primary School)
Contact - 0796833631
TERTIARY SUBJECTS COMPLETED
- 1. Higher certificate in Criminal Justice I completed the following subject
- - Introduction to criminology: Crime, offenders and criminal behavior.
- - Academic language and literacy in English
- - Forensic methods and Technic
- - Introduction to Law
- - Introduction to Corrections Science
- - Crime prevention principles for policing IA
- - Language and communication skills Acquisition in an African Language
- - Developing Information skills for Lifelong Learning
- - Security Principles and Practices I
- - Social Dimensions of Justice
- 2. I was studying towards a National diploma in Management at Tshwane U completed the 1st and 2nd year and did not complete the 3rd year. Subje
- - Communications
- - Management 1A&B, 2A&B
- - Administrative management 1A&B, 2A&B
- - Economics 1A&B
- - End-use computing 1A&B (Micro