MONTSHENG ULLENDER KABAYI
Carletonville
Summary
Dynamic professional with extensive experience at Absa Bank, excelling in cash handling and customer service. Proven ability to identify sales leads and enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office, ensuring efficient transaction processing and record management. A dedicated team player committed to achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Teller
Absa Bank
Upington
07.2023 - Current
- Process Bank Teller accurate and timeously.
- Ensuring that customers are assisted promptly and in a friendly manner.
- Execute cash and related transactions.
- Market products promptly and in a friendly manner.
- Market products by giving pamphlets to customers.
- Educate customers on the use of Internet Kiosk.
- Identifying sales leads and cross selling opportunities.
- Keep transactions records available for control purpose.
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions.
- Exhaust all attempts to resolve customer enquiries.
- Preparing all transactions documents and originals (waste) in required format by required deadline for hand over to couriers.
Cashier
Pick n Pay
Upington
04.2021 - 06.2022
- Manage transactions with customers using cash register.
- Scanning goods and ensure pricing is accurate.
- Track transactions on balance sheets and report any discrepancy.
- Collection of Payments whether in cash or credit.
- Assist at Cash Office with re-checking balance sheets of cashiers issuing receipts and refunds.
- Resolve customer complaints, guide them, and provide relevant information.
- Assist in making of floats for cashiers.
- Handle merchandise returns and exchanges.
Till Packer
Pick n Pay
Upington
12.2020 - 04.2021
- Assisting cashiers with packing.
- Assisting customers in locating desired shop items.
- Informing customers of shop promotions, and to encourage purchase.
- Ensure high level of customer satisfaction through excellent sales service.
- Restocking depleted or low shop items and ensuring that sales floor is organized according to established guidelines.
Internship program
Merafong Local City Municipality
09.2009 - 06.2011
- Human Resource Section: Managing recruitment and selection projects for the HR Section.
- Assist in the recruitment and selection process (capturing of applications, sifting, short listing, interviews and issuing of appointment letters).
- Conduct and maintain record management system which includes filing.
- Providing administrative and secretarial support to the department.
- Develop and manage administrative system that will ensure that all liaison between office of the Executive Director: Corporate and Shared Services and Heads of Section are carried out within a reasonable time and to monitor the feedback, implementation of information from Heads of Section, stakeholders and officials.
Education
Bachelor Degree - Business Administration
Regenesys Business School
01.2014
National Diploma - Human Resource Management
Vuselela FET College
01.2008
Senior Certificate -
Phukalla Secondary School
01.2005
Skills
- planning and organizing
- Good communication skills
- Good computer literacy
- Analytical
- Creativity
- Ability to perform in a competitive environment
- Microsoft Office Outlook
- Adobe Reader
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Word
- Microsoft Office Access
- Cash handling
- Team player
- Excellent telephone skills
- Good at time management
- Planner
- Problem solver
- Maintains a high level of confidentiality and trust
References
- Johann Hendriks, Sales Consultant, Absa Bank, Johannes.hendriks@absa.africa, 0543373338
- Laverne Paulse, Sales Consultant, Absa Bank, Laverne.paulse@absa.africa, 0543373300
- Nomfundo Tau, Customer Service and Hosting Manager, Absa Bank, fundi.mtonzima@absa.africa, 054 337 3324
Languages
- English
- SeSotho
- SeTswana
- IsiZulu
- Xhosa
- SePedi
Personal Information
- Date of Birth: 07/12/87
- Nationality: African
- Marital Status: Single
Technical Skills
Planning and organizing, Good communication skills, Good computer literacy, Analytical and creativity, Ability to perform in competitive environment, Microsoft Office Outlook, Adobe Reader, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Word, Microsoft Office Access, Cash handling, Team player, Excellent telephone skills, Good at time management, Planner and problem solver, Maintains a high level of confidentiality and trust
Timeline
Teller
Absa Bank
07.2023 - Current
Cashier
Pick n Pay
04.2021 - 06.2022
Till Packer
Pick n Pay
12.2020 - 04.2021
Internship program
Merafong Local City Municipality
09.2009 - 06.2011
Bachelor Degree - Business Administration
Regenesys Business School
National Diploma - Human Resource Management
Vuselela FET College
Senior Certificate -
Phukalla Secondary School