MONIQUE VAN DER MERWE
Brakpan
Summary
Dynamic, people-focused professional with over a decade of experience in administration, operations, and key account management within the industrial equipment and logistics sectors. Recognized for meticulous attention to detail, calm problem-solving under pressure, and a strong ability to cultivate trusted relationships with colleagues and clients. Expertise includes bringing structure to fast-paced environments, empowering teams to consistently deliver service excellence, and transforming daily challenges into valuable opportunities for growth and learning. Committed to driving operational efficiency and fostering collaboration to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Long-Term Rental Administrator
Shumani Industrial Equipment
05.2023 - Current
- Serve as the first point of contact for client inquiries, ensuring swift and professional responses.
- Coordinate contract processes, review compliance, and act as a trusted liaison between customers and internal departments.
- Support training of new employees, sharing knowledge to uphold high service standards.
- Maintain secure, organized records in line with company policy.
- Processed invoices and credits while assisting with debt collection and contract renewals.
- Balanced multiple projects while maintaining high standards under pressure.
Key Accounts Manager
CAS Truck and Trailer
01.2022 - 04.2023
- Managed client relationships across key accounts, overseeing invoicing, debt collection, and fleet movements.
- Prepared forecasting reports and maintained machine records to support operational planning.
- Handled insurance claims, facilitated quotations, and maintained seamless communication with brokers.
- Supported marketing initiatives and organized corporate events, strengthening brand presence.
Key Accounts Manager
Rieks Towing
09.2020 - 12.2021
- Built and maintained strong client relationships to ensure repeat business and customer satisfaction.
- Analysed sales trends, identified growth opportunities, and negotiated contracts.
- Coordinated internal teams to meet customer needs and consistently exceeded service expectations.
Key Accounts Representative
Interbilt Truck Repairs
10.2016 - 08.2020
- Oversaw account management, insurance claims, and debt collection.
- Led office administration, contributing to operational targets and financial goals.
- Maintained accurate records and developed tailored solutions for client needs.
Rental Sales Support & Accounts
Scania SA
01.2013 - 10.2016
- Processed invoices and credit applications while assisting with debt collection and contract renewals.
- Supported marketing campaigns, tracked insurance and vehicle systems, and ensured compliance.
- Balanced multiple projects while maintaining high standards under pressure.
Education
Bachelor of Commerce (BCom) - Management
Lyceum College
01.2028
Matric Certificate - undefined
Hoërskool Die Anker
Skills
- Customer Relationship Management (CRM)
- Sales Support & Contract Coordination
- Insurance Claims & Debt Collection
- Fleet & Operations Management
- Problem Solving & Critical Thinking
- Microsoft Office Suite
- Communication & Team Collaboration
- Leadership & Training
- Attention to Detail & Time Management
- Honest and ethical
- Administrative improvement
Languages
English
Personal Information
Title: Senior Administrative & Operations Coordinator
Timeline
Long-Term Rental Administrator
Shumani Industrial Equipment
05.2023 - Current
Key Accounts Manager
CAS Truck and Trailer
01.2022 - 04.2023
Key Accounts Manager
Rieks Towing
09.2020 - 12.2021
Key Accounts Representative
Interbilt Truck Repairs
10.2016 - 08.2020
Rental Sales Support & Accounts
Scania SA
01.2013 - 10.2016
Matric Certificate - undefined
Hoërskool Die Anker
Bachelor of Commerce (BCom) - Management
Lyceum College
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