MONICA JACOBS
Cape Town
Summary
I am eager to contribute my proven expertise to your team and drive success through efficient administrative operations and my dedication to excellence. Detail-oriented Operation Admin Clerk with expertise in managing office operations and administrative support. Streamlined filing systems and optimised documentation processes to enhance efficiency. Committed to maintaining compliance and supporting cross-departmental collaboration. With strong organisational skills and knack for problem-solving, I excel in managing administrative tasks efficiently. My background in customer service has honed my communication and interpersonal skills, ensuring smooth interactions with colleagues and clients. Quick to learn and adaptable, I am ready to contribute effectively and support team objectives.
Overview
30
30
years of professional experience
Work History
Temp Ops admin Clerk
CCH
Cape Town
08.2025 - Current
- Managed the switchboard.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents.
- Generating pick sheets for warehouse staff
- Generating stock reports.
- Coordinating with other departments to ensure smooth operation, all while adhering to strict temperature control procedure within the store environment.
- Entering data on incoming shipments, including product detail, quantities and expiry dates.
- Receiving customer orders and processing them accordingly
- Managing paperwork related to deliveries and customer orders collabirating with warehouse staff to ensure efficient picking and packaging process.
- Overseeing Bonds
- Assisting with VPN Pork Audits
PAYROLL ADMINISTRATOR
Maletswai Contractors
Cape Town
01.2022 - 01.2022
- Ensuring employees are paid correctly and on time.
- Maintaining employee records.
- Ensure compliance with Laws and regulations.
- Calculating wages, overtime and deductions
- Issuing/distributing payslips
- Maintaining records: Gather and maintain employee records
- Including working hours and pay rates.
- Ensuring compliance: Ensure compliance with laws and
- Regulations.
- Handling queries: Answer staff queries about timesheets or
- Payslips
OPERATION ADMIN CLERK
CCS Logistics
Epping
11.2015 - 04.2021
- Managing the administrative tasks within a cold store facility
- Maintaining inventory records
- Processing orders
- Generating reports
- Ensuring compliance with regulations
- Coordinating with other departments to ensure smooth
- Operations, all while adhering to strict temperature control
- Procedure within the store environment
- Tracking stock levels of stored goods using a warehouse
- Management system.
- Entering data on incoming shipments, including product
- Details, quantities and expiry dates
- Performing cycle counts to verify inventory accuracy
- Identifying and reporting discrepancies in inventory levels.
- Order Processing, receiving customer orders and processing them
- Accordingly
- Delivery requirements.
- Generating picking lists for warehouse staff.
- Coordinating with logistics team to ensure timely delivery.
- Managing paperwork related to deliveries and customer orders.
- Collaborating with warehouse staff to ensure efficient picking
- And packing processes
- Communicating with customers regarding order status and
- Delivery updates
- Liasing with other departments to address concerns
PAYROLL ADMINISTRATOR
Machaira Staffing Solutions
Cape Town
02.2003 - 11.2012
- Spearheaded automation initiatives, saving 20 hours per
- Month.
- Ensured 100% compliance with federal regulations.
- Streamlined payroll processes for an organization of 1,000+
- Employees.
- Reduced payroll discrepancies by 30% within a year.
- Delivered accurate, on-time payroll consistently.
- Enhanced employee satisfaction through prompt support.
- Achieved 99.9% payroll accuracy.
- Reconciled payroll accounts, reducing errors by 15%.
- Facilitated seamless payroll transitions during mergers.
SHOP ASSISTANT
Discom
Cape Town
06.1996 - 01.2002
- Customer Service: Welcoming customers, answering
- Questions, providing product information, and adressing
- Concerns
- Point of sale operation: Operating the cash register, scanning
- Items, calculating totals, accepting payments
- Transaction processing: Accurately handling cash, ensuring
- Correct change is given, issuing receipts.
- Stock management: Maintaining stock levels on shelves
- Checking for expired products, restocking as needed.
- Visual merchandising: Arranging products attractively on shelves
- To enhance sales
- Completing daily sales reports, handling returns and refunds.
Education
ASSERTIVENESS -
Imsimbi
08-2006
VIP CLASSIC -
VIP
06-2006
EMOTIONAL INTELLIGENCE & PERSONAL MASTERY -
Imsimbi
06-2006
CUSTOMER SERVICE -
DYNA
01-2025
Dysselsdorp Senior Secondary School
South AfricaSkills
- Attention to detail
- Excellent Administration skills
- Great communication skills
- Manage time effectively
- Basic math skills
- Customer service orientated
- Numerical skills for inventory calculations and reporting
- Knowledge of food safety regulations and cold storage procedures
- Payroll software
- Work well in a team as well as on my own
- Proficient in Microsoft Software
- Problem Solving
- Take initiative when need be
Languages
Afrikaans
English
References
- Telfir Swanepoel | 078 002 5786
- S Herdien | 078 519 5836
Timeline
Temp Ops admin Clerk
CCH
08.2025 - Current
PAYROLL ADMINISTRATOR
Maletswai Contractors
01.2022 - 01.2022
OPERATION ADMIN CLERK
CCS Logistics
11.2015 - 04.2021
PAYROLL ADMINISTRATOR
Machaira Staffing Solutions
02.2003 - 11.2012
SHOP ASSISTANT
Discom
06.1996 - 01.2002
ASSERTIVENESS -
Imsimbi
VIP CLASSIC -
VIP
EMOTIONAL INTELLIGENCE & PERSONAL MASTERY -
Imsimbi
CUSTOMER SERVICE -
DYNA
Dysselsdorp Senior Secondary School