Molly Mthembu
Assistant Server
B22 Umlazi,Road 216, Umlazi,Durban,KZN
Summary
Dynamic hospitality professional with extensive experience at Executive Hotel, excelling in customer service ,dining settings and cleanliness standards. Proven ability to enhance guest satisfaction through effective complaint resolution and informed recommendations. Skilled in safe food handling and teamwork, consistently maintaining high standards and training new staff to ensure exceptional service delivery.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Assistant Server
Executive Hotel
05.2023 - Current
- Room Service
- Taking orders as per hotels menu
- Serving food and beverages with a smile at our Dining area
- Maintaining high standards at all times
- Delivering of orders assigned to me
- Delivering best customer serving to our guest
- Cleaning of tables
- Resolving customer complaints promptly and effectively,resulting in increased customer service satisfaction
- Maintain knowledge of menu items and specials to provide informed recommendations to guests
Houserkeeper/Cleaner
Executive Hotel
06.2020 - 04.2023
- Maintained Master keys
- Cleaned and polished hotel rooms, corridors and other surfaces to maintain professional appearance.
- Changing of bed linen and towels
- Maintain high standard of cleanliness in assigned areas
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Trained and mentored new staff on cleaning protocols and safety procedures to ensure consistency in service delivery
Education
High School Diploma -
Velabahleke High School
Durban, South Africa 04.2001 -
Skills
Cleanliness standards
Timeline
Assistant Server
Executive Hotel
05.2023 - Current
Houserkeeper/Cleaner
Executive Hotel
06.2020 - 04.2023
High School Diploma -
Velabahleke High School
04.2001 -
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