Summary
Overview
Work History
Education
Skills
Timeline
Generic
Molly Mthembu

Molly Mthembu

Assistant Server
B22 Umlazi,Road 216, Umlazi,Durban,KZN

Summary

Dynamic hospitality professional with extensive experience at Executive Hotel, excelling in customer service ,dining settings and cleanliness standards. Proven ability to enhance guest satisfaction through effective complaint resolution and informed recommendations. Skilled in safe food handling and teamwork, consistently maintaining high standards and training new staff to ensure exceptional service delivery.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Assistant Server

Executive Hotel
05.2023 - Current
  • Room Service
  • Taking orders as per hotels menu
  • Serving food and beverages with a smile at our Dining area
  • Maintaining high standards at all times
  • Delivering of orders assigned to me
  • Delivering best customer serving to our guest
  • Cleaning of tables
  • Resolving customer complaints promptly and effectively,resulting in increased customer service satisfaction
  • Maintain knowledge of menu items and specials to provide informed recommendations to guests

Houserkeeper/Cleaner

Executive Hotel
06.2020 - 04.2023
  • Maintained Master keys
  • Cleaned and polished hotel rooms, corridors and other surfaces to maintain professional appearance.
  • Changing of bed linen and towels
  • Maintain high standard of cleanliness in assigned areas
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Trained and mentored new staff on cleaning protocols and safety procedures to ensure consistency in service delivery

Education

High School Diploma -

Velabahleke High School
Durban, South Africa
04.2001 -

Skills

Cleanliness standards

Timeline

Assistant Server

Executive Hotel
05.2023 - Current

Houserkeeper/Cleaner

Executive Hotel
06.2020 - 04.2023

High School Diploma -

Velabahleke High School
04.2001 -
Molly MthembuAssistant Server