Moleboheng Machabenyane
Bloemfontein
Summary
Dynamic Salesforce Developer with a robust background in customer service and sales, honed at companies like AVBOB. Excelled in expanding customer bases and enhancing satisfaction through exceptional service and cleanliness. Skilled in beverage service and table setting, demonstrating a unique blend of technical and interpersonal skills. Achieved significant sales revenue growth by leveraging relationship-building and product knowledge.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Waitress
Bloemfontein Golf Club
01.2021 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Increased revenue with creative marketing initiatives and promotional events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Waitress
Spur Steak Ranches
04.2018 - 03.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Representative
AVBOB
02.2017 - 12.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Langenhoven High School
Pretoria, South AfricaMahlohonolo Security Services
Pretoria, South AfricaNational Youth Development Agency
Bloemfontein, South AfricaSkills
Customer service
Cleanliness
Beverage service
Customer relations
Cost control
Team building
Promotional strategies
Product ordering knowledge
Active listening
Problem-solving
Certification
National Senior Certificate
Timeline
Entrepreneurs training course
09-2021
Waitress
Bloemfontein Golf Club
01.2021 - Current
Security Training
10-2019
Waitress
Spur Steak Ranches
04.2018 - 03.2020
Sales Representative
AVBOB
02.2017 - 12.2017
National Senior Certificate
12-2015
Langenhoven High School
Mahlohonolo Security Services
National Youth Development Agency