Mokgadi Mohale

• Monitoring and updating site site content, including home pages, landing pages,
• Banner and product detail pages,SKU uploads-including Capturing of key attributes and onside merchandising.
• Troubleshooting onsite issues and logging supports request where necessary.
• Capturing of customers 's orders in internal systems whilst verifying accuracy of information, handling telephone calls, emails and online queries through Live chat (Zen Desk)
• Serving of customers seeking assistance with post-orders issues such as returns,replacement, refunds, delivery status and back enquiries, problem resolution,and any other issues that may arise in the order fulfillment process.
• Liaising with E-commerce developers and couriers as required .
• Assisting with social media community management
• Working alongside The E-commerce Manager to assist with strategic imperative

Major areas of responsibility.

Booking customer deliveries and collections.

Calling customers to advise them on balance on their accounts.

Updating customers on progress on orders

Loading with delivery company

Attending on queries company

Troubleshooting, helping with online queries.

Work on Magento, SYSPRO.

Loading with finance to allocate online orders funds.

Doing confirmation calls within 48hrs of placing orders.

Printing daily reports for updates, updating notes on orders.

Creating SCT'S for stock to be sent outlined showrooms.

Reconcile and balance SYSPRO EOD banking, signed and filed daily.

Invoice documents to be filled by day and checked against the invoice on CORIPOS.

Manage the stationery checklist and request thereof

Daily receiving the initial Deposit listing from finance and checking the amounts has been allocated to the SYSPRO order.

Manage all telephone call,messages received.