Mohamed Enayath Khan
Sales Executive
Durban
Summary
Dynamic Sales Manager with a proven track record at Project 11, excelling in client relationship management and strategic planning. Achieved significant revenue growth through innovative sales strategies and exceptional customer service. Skilled in CRM software and adept at building rapport, fostering long-term partnerships that drive business success.
Overview
13
13
years of professional experience
Work History
Sales Manager
Project 11
07.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Conducted comprehensive market research to identify new opportunities and trends.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Sales Representative
Pharmachem Pharmaceuticals
08.2015 - 05.2019
- Elevated client satisfaction by efficiently resolving issues and offering superior service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Representative
Xtec Office Automation
08.2015 - 09.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Implemented CRM tools to track customer interactions and sales progress.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
Sales Executive
Old Mutual
06.2013 - 07.2015
- Exceeded sales targets by cultivating and acquiring new client relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used consultative sales approach to understand and meet customer needs.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Researched potential clients and markets to prepare for appointments.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Proactively managed client correspondence and recorded tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Networked at events and by phone to expand business profits and revenues.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Built professional sales presentations to promote services to groups of potential customers.
Education
High School Diploma - Certificate in Computer Engineering
Heather Secondary
PietermaritzburgSkills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Lead generation
Sales operation
Business planning
Market research
New business development
Relationship building
Account management
Performance management
Strategic planning
Product knowledge
Direct sales
Motivational skills
Goals and performance
Verbal and written communication
Goal setting
CRM software
Marketing strategy
Database management
Positive and upbeat
Rapport and relationship building
Social media savvy
Extensive personal network
Review of contracts
Decisive
Brand-building strategies
Prospecting skills
Visionary leadership
Project management
Sales engagement techniques
Consultative and relationship selling
Excellent communication skills
Timeline
Sales Manager
Project 11
07.2019 - Current
Sales Representative
Pharmachem Pharmaceuticals
08.2015 - 05.2019
Sales Representative
Xtec Office Automation
08.2015 - 09.2018
Sales Executive
Old Mutual
06.2013 - 07.2015
High School Diploma - Certificate in Computer Engineering
Heather Secondary