Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Victor William Solanku

Victor William Solanku

Sales Manager
Nigel

Summary

Dynamic Sales Manager with a proven track record at Woodlands Dairy, driving revenue growth through strategic sales planning and exceptional customer relationship management. Expert in developing effective sales strategies and leading high-performing teams, consistently exceeding targets and enhancing client satisfaction. Skilled in financial analysis and fostering long-term partnerships, ensuring sustainable business success.

Overview

21
21
years of professional experience
7
7
Certifications

Work History

Sales Manager

Woodlands Dairy
05.2017 - 04.2025
  • Drove sales by developing multi-million dollar contract sales.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented systems database for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Attended industry events and conventions to expain sales opportunities.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Expanded market share by identifying and penetrating untapped markets.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Facilitated business by implementing practical networking techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Manage all principals accounts for Masscash, Shield, Makro, Unitrate, Foodzone, EST Elite, ICC and Independent Wholesale and Retail.
  • Visiting stores on regular basis as per call cycle. Covering Ekurhuleni, South of Johannesburg (Vaal), Mpumalanga and Northwest.

Sales Representative

Monjoh Foods Da Costa Brothers
08.2016 - 04.2017
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Utilized database to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Exceeded sales targets through effective planning and goal setting.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Participated in trade shows and conferences to network and generate leads.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Increased market penetration with introduction of innovative sales tactics.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Streamlined sales process, reducing time from lead to close.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Consulted with businesses to supply accurate product and service information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Stayed current on company offerings and industry trends.
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Manage all accounts for Masscash, Shield, Makro, Unitrate, Foodzone, EST Elite, ICC and Independent Wholesale and Retail.
  • Visiting store on regular basis as per call cycle. Covering Gauteng customer base.

Store Manager

Nomsa's Palace - Family Business
03.2015 - 07.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Approved regular payroll submissions for employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Sales Manager

Fairlane Agency
03.2012 - 02.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Attended industry events and conventions to expain sales opportunities.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Expanded market share by identifying and penetrating untapped markets.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Facilitated business by implementing practical networking techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million rands contract sales.
  • Manage all principals accounts for Masscash, Shield, Makro, Unitrate, Foodzone, EST Elite, ICC and Independent Wholesale and Retail.
  • Visiting store on regular basis as per call cycle. Covering Ekurhuleni and Mpumalanga.

Store Manager

Checkout Supermarket
06.2006 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Approved regular payroll submissions for employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Store Buyer

Checkout Supermarket
12.2003 - 05.2006
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
  • Developed and improved account relationships.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Streamlined purchasing processes by implementing efficient systems and procedures for order management.
  • Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
  • Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Enhanced team productivity by leading training sessions on negotiation techniques and supply chain management best practices.
  • Facilitated introduction of sustainable sourcing practices, contributing to company's corporate social responsibility goals.
  • Managed portfolio of suppliers to diversify sourcing options and mitigate risks associated with supply chain disruptions.
  • Enhanced procurement department's efficiency, introducing automation tools for routine tasks.
  • Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
  • Negotiated better payment terms with suppliers, improving cash flow management for company.
  • Coordinated with quality control teams to address and rectify any product issues, maintaining high standards of quality.
  • Conducted regular performance reviews of suppliers, ensuring compliance with company standards and expectations.
  • Achieved cost savings, negotiating bulk purchase agreements with key suppliers.
  • Reduced costs significantly by identifying and eliminating inefficiencies within purchasing department.
  • Conducted thorough market research to identify emerging trends, influencing strategic direction of product sourcing.
  • Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.
  • Led transition to new procurement software, streamlining purchase order process.
  • Implemented vendor management program, leading to improved service levels and cost savings.
  • Streamlined procurement processes, significantly reducing order turnaround times by implementing new supplier evaluation system.
  • Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
  • Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
  • Improved inventory accuracy and control by implementing new barcoding system, reducing discrepancies and improving audit results.
  • Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
  • Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Researched and identified new suppliers and vendors.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Studied and monitored market trends to identify potential suppliers.
  • Negotiated contracts with vendors for cost-effective purchasing terms.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.

Education

Certificate - Skynamo Online

Skynamo Academy
Johannesburg
10.2024

Certificate - 2 Day Course

Sales Guru Sales Excellence
Johannesburg
03.2018

Certificate - Sales And Marketing Management

Damelin
Benoni
06.2017

Computer Certificate - Computer Information Systems

Timmy's Business Academy
Johannesburg
12.2001

Matric Certificate - Commerce

Nimrod Njabulo Secondary School
Duduza
12.2000

Skills

Sales strategy

Certification

Award Of Excellence

Timeline

Skynamo Certificate Of Completion

10-2024

Advanced Sales Certificate

03-2018

Sales & Marketing Certificate

06-2017

Sales Manager

Woodlands Dairy
05.2017 - 04.2025

Sales Representative

Monjoh Foods Da Costa Brothers
08.2016 - 04.2017

Store Manager

Nomsa's Palace - Family Business
03.2015 - 07.2016

Award Area Sales Manager 2013

09-2013

Sales Manager

Fairlane Agency
03.2012 - 02.2015

Store Manager

Checkout Supermarket
06.2006 - 02.2012

Store Buyer

Checkout Supermarket
12.2003 - 05.2006

Computer Certificate

12-2001

Senior Certificate

12-2000

Award Of Excellence

12-1995

Certificate - Skynamo Online

Skynamo Academy

Certificate - 2 Day Course

Sales Guru Sales Excellence

Certificate - Sales And Marketing Management

Damelin

Computer Certificate - Computer Information Systems

Timmy's Business Academy

Matric Certificate - Commerce

Nimrod Njabulo Secondary School

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