Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Moegammad Soliegh Abrahams

Moegammad Soliegh Abrahams

Cape Town

Summary

Dynamic Customer Service Specialist with 5 years of dedicated experience at Fy! committed to delivering unparalleled customer satisfaction and fostering team success. Eager to bring my proven track record of problem-solving and customer-centric skills to your esteemed team, enhancing service excellence and contributing to a culture of success and innovation. Let's achieve great things together!

Overview

9
9
years of professional experience

Work History

Sales and Production Co-ordinator

Key Motor Spares
01.2018 - Current
  • Upload Products on Website for Vendors, Administrative work for Vendors, Contact supplies, Onboard new Vendors, Assist with day to day stock uploads, Analyze data, Spreadsheet exporting
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Managed inventory and supply chain functions for production materials and equipment.
  • Coordinated with production team to support productivity targets and deadline management.
  • Reviewed in-house stock to determine materials availability for production jobs.

Customer Service Specialist

MA Clearing
02.2016 - 12.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Created and maintained detailed database to develop promotional sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Specialist

Fy!
02.2022 - 04.2024
  • Customer Support – Ticketing system, Customer Support - Live Chat, Ticket Categorization - Queue Clean up, Fraud Queue Clean Up, Following Up of orders and deliveries, Returns and refunds processing, Dealing with damaged orders and following the applicable process, Engaging with vendors with regards to stock levels, Providing the best solutions to customers queries

Customer Service Associate

Merchants-Walmart Campaign
09.2021 - 02.2022
  • Customer Support – inbound call centre, Night Shift 2IC, Complaints Resolution, Customer queries

Process Operator

Coca-Cola Peninsula Beverages
12.2016 - 08.2021
  • Process operation, Packer and unpacker of bottles, Bottle Washer operator, Filler Operator, Palletiser and depalletiser, Keyster Operator, Sighter, Date Code Operator, Asebi Operator, Crate Washer Operator, Decapper Operator

Health & Safety Rep

MG&S Construction
12.2018 - 12.2019
  • Health & Safety Representative

Education

Matric - Bachelors

Windsor High School
01.2015

Skills

  • MS office suite
  • Spreadsheet
  • Data anylist
  • Salesforce
  • Discord
  • Internet
  • Conflict Resolution
  • Time Management

Languages

English
Afrikaans

Timeline

Customer Service Specialist

Fy!
02.2022 - 04.2024

Customer Service Associate

Merchants-Walmart Campaign
09.2021 - 02.2022

Health & Safety Rep

MG&S Construction
12.2018 - 12.2019

Sales and Production Co-ordinator

Key Motor Spares
01.2018 - Current

Process Operator

Coca-Cola Peninsula Beverages
12.2016 - 08.2021

Customer Service Specialist

MA Clearing
02.2016 - 12.2018

Matric - Bachelors

Windsor High School

Similar Profiles

CREATE PROFILE
Moegammad Soliegh Abrahams