MEGAN AFRIKA
Milnerton
Summary
Proficient in utilising MS Office Suite, Dynamics 365, Albatross, Euphoria, and various inhouse systems and CRMs. Demonstrates strong technical skills and a keen ability to streamline processes and enhance productivity. Committed to leveraging expertise in software applications to support organisational goals and drive efficiency.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
Work history
Project Co-ordinator
ITEC Cape Town
02.2023 - 08.2024
- Manage and co-ordinate projects for office automation product offerings.
- Liaise with internal and external installers to co-ordinate the installation of devices locally and nationally.
- Quote clients and the Dealer network on requested installations and logistical movements of office automation equipment.
- Log local installation calls out on our CRM system and co-ordinate the local installation teams diary.
- Manage the installation process with clients, technical team, and Logistics department for the delivery of stock.
- Prepare and co-ordinate setup schedules for our local workshop on devices to be installed.
- Assist with general office administrative tasks requested by managers.
- Reference: Anton Cronje | Technical Service Manager | 083 254 1825
PABX Service Co-ordinator
Open Communications
01.2019 - 01.2023
- Project Administration
- Handling of service calls and queries for the PABX department.
- Manage telephonic service calls and queries.
- Open, update and process tickets.
- Keep the CRM system 'clean' and up to date.
- Telkom liaison; reporting of faulty lines.
- VoIP service call logging: logging of calls with correct information to be checked; follow ups with consultants, feedback to client.
- Admin: ensure all documents and records are meticulously captured and maintained.
- Coordination of installations; arranging dates and time of installation with clients, assigning the installation to technicians, making sure installing technician have required paperwork to be signed off by client, make sure outstanding list is completed timeously.
- Quotations: drawing up quotations as per client's requirement, handing in signed off quotations for processing, ordering of stock.
- Inter-branch service calls: requesting quotation for service calls for out of area clients, forwarding of purchase orders for work to be completed, follow up on call and feedback to client.
- Tracking of technicians; making sure technicians arrive at service calls on time, making sure their job cards are handed in on time for invoicing purposes, get feedback regarding client requirements for invoicing, etc.
- Reference: Yolande Ackerman | Technical Supervisor | 081 271 2944
Business Development Manager
Centric Procurement
05.2018 - 12.2018
- Brokering for best gas and electricity prices for the corporate sector.
Receptionist (Temp)
Principa
01.2018 - 03.2018
- Meeting and greeting clients.
- Booking meetings.
- Arranging couriers.
- Keeping the reception area tidy.
- Answering and forwarding phone calls.
- Screening phone calls.
PABX Service Controller
Nashua Cape Town
04.2015 - 10.2017
- Project Administration
- Handling of service calls and queries for the PABX department.
- Taking in telephonic service calls and queries as well as responding to them timeously.
- Telkom liaison; Submission of Telkom applications, reporting of faulty lines, follow ups with Telkom consultants, feedback to clients with reference numbers and order dates. VoIP service call logging: logging of calls with correct information to be checked; follow ups with consultants, feedback to client.
- Admin; compiling paperwork for record purposes, making sure paperwork is handed in on time for invoicing, scanning and saving of paperwork.
- Coordination of installations; arranging dates and time of installation with clients, assigning the installation to technicians, making sure installing technician have required paperwork to be signed off by client, make sure outstanding list is completed timeously.
- Quotations; drawing up quotations as per client's requirement, handing in signed off quotations for processing, ordering of stock.
- Inter-branch service calls; requesting quotation for service calls for out of area clients, forwarding of purchase orders for work to be completed, follow up on call and feedback to client.
- Tracking of technicians; making sure technicians arrive at service calls on time, making sure their job cards are handed in on time for invoicing purposes, get feedback regarding client requirements for invoicing, etc.
- Reference: Darryl Fredericks | Director | 083 639 1000 / (021) 5110 4832
PABX Service Controller
Panasonic Business Communications
10.2014 - 04.2015
- Managing projects, installations and the CRM system
- Duties are the same as previous position
- Reference: Wayne Minnaar | Supervisor | 082 802 5204
PABX Service Controller
Itec Innovate
04.2011 - 09.2014
- Main focus in this role was on projects and installations and the administration pertaining to projects
- Remainder of the duties are the same as previous position
Customer Services Advisor
Fusion Outsourcing Services
11.2009 - 05.2010
- Inbound Customer Service; amendments of insurance policies. Upselling with products clients requires.
Tele-marketing Agent
Outsourcing Three Sixty
06.2007 - 01.2008
- Outbound Telesales
Promoter
Ads-Up Promotions
03.2006 - 05.2006
Promoter
Samplex
01.2006 - 04.2006
Promoter
Events.com
12.2004 - 06.2005
Education
Matric -
Property Investment and Development Course
Enterprise Development Property Fund (EDPF)
01.2019 - 01.2022
Skills
- MS Office Suite
- Dynamics 365
- Albatross
- Euphoria
- Inhouse Systems & CRM's
OTHER PERSONAL INFORMATION
Fluent in both English and Afrikaans
INTERNAL TRAINING
April 2011 - 2013: Telkom - SF71 | ADSL | PR Line Applications | Hunting Requests | Conversion Letters
Timeline
Project Co-ordinator
ITEC Cape Town
02.2023 - 08.2024
PABX Service Co-ordinator
Open Communications
01.2019 - 01.2023
Property Investment and Development Course
Enterprise Development Property Fund (EDPF)
01.2019 - 01.2022
Business Development Manager
Centric Procurement
05.2018 - 12.2018
Receptionist (Temp)
Principa
01.2018 - 03.2018
PABX Service Controller
Nashua Cape Town
04.2015 - 10.2017
PABX Service Controller
Panasonic Business Communications
10.2014 - 04.2015
PABX Service Controller
Itec Innovate
04.2011 - 09.2014
Customer Services Advisor
Fusion Outsourcing Services
11.2009 - 05.2010
Tele-marketing Agent
Outsourcing Three Sixty
06.2007 - 01.2008
Promoter
Ads-Up Promotions
03.2006 - 05.2006
Promoter
Samplex
01.2006 - 04.2006
Promoter
Events.com
12.2004 - 06.2005