Modiehi Anna Hlahane
Heidelberg
Summary
Adept Operational Manager and Clinical Nurse Practitioner with a proven track record at Sedibeng District Health, enhancing operational efficiency and patient care quality. Excelled in planning, employee relations, and problem-solving, achieving significant improvements in customer satisfaction and process optimization. Skilled in conflict resolution and effective communication, fostering a culture of continuous improvement and collaboration.
Overview
9
9
years of professional experience
Work History
Operational Manager
Sedibeng District Health (Boipatong CHC)
07.2021 - Current
- Ensured compliance and implementation of policies, guidelines and standard operating procedures.
- Management of budget and submission of demand plan on time, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments and annual performance plan.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
Clinical Nurse Practitioner
Sedibeng District Health (Ratanda CDC)
01.2016 - 06.2021
- Collaborated with interdisciplinary healthcare teams to optimize patient outcomes and ensure continuity of care.
- Provided high-quality primary care services, managing a diverse caseload of patients with complex medical conditions.
- Devised strategies for improving the quality of life for patients living with chronic illnesses through personalized interventions tailored to individual needs.
- Improved patient care by conducting comprehensive assessments and developing individualized treatment plans.
Education
Advanced Diploma in Health Science - Clinical Nursing Science, Health Assessment
North-West University
Potchefstroom, South Africa01.2016
Diploma In Nursing - Nursing
Ann Latsky Nursing College
Auck12.2012
Skills
- Planning and Implementation
- Employee relations and conflict resolution
- Customer Service
- Problem-Solving
- Implementation and monitoring of Ideal clinic, Norms and standards
- Good communication skills with different stakeholders
Timeline
Operational Manager
Sedibeng District Health (Boipatong CHC)
07.2021 - Current
Clinical Nurse Practitioner
Sedibeng District Health (Ratanda CDC)
01.2016 - 06.2021
Advanced Diploma in Health Science - Clinical Nursing Science, Health Assessment
North-West University
Diploma In Nursing - Nursing
Ann Latsky Nursing College
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