ANéL LOOCK
Project Manager
Pretoria
Summary
I am an experienced Project Manager professional who has a vast skillset that includes optimizing productivity, efficiency, and service delivery across the organization. I am a highly dependable, ethical, and reliable servant leader who can coach and lead multiple agile squads. I describe myself as a self-motivated individual with a commitment to continual professional development and a genuine passion for learning about new technologies and methodologies. I can communicate effectively with stakeholders, facilitate the resolution of impediments, manage risks, and drive/coach relentless improvements. I work effectively with cross-functional teams to ensure operational and service excellence. I am currently employed as an Operational Manager at FJ Loock Land Surveyors. In this role, I am responsible for performing functions of Project Management, HR Manager, Payroll, and Finance Manager and performing end-to-end operational general functions. I come across as a mature reliable and hardworking individual who communicates effectively. I am also skilled in managing key client and stakeholder relationships.
Overview
27
27
years of professional experience
Work History
Operational Manager
FJ Loock Land Surveyors
09.2014 - Current
- Plan, direct, and coordinate the activities of technology projects to ensure that project goals were accomplished.
- Consult with management and review project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing the project, staffing requirements, and allocation of resources.
- Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensure delivery of projects in diverse industries, to client expectations and industry standards.
- Identify risks and provide solutions to ensure projects are completed within specified time frames.
- Discuss and determine business objectives with clients.
- Formulate and define the technical scope and objectives of the project.
- Direct and coordinate activities of project personnel to ensure the project progresses on schedule and within budget.
- Establish standards and procedures for project reporting and documentation.
- Review status reports prepared by project personnel and modified schedules and plans as required.
- Prepare project status reports and keep management informed of project status.
- Vendor selection and management.
- Ensure quality assurance by following strict testing and quality processes.
- HR Management
- Recruitment and hiring.
- Training and development.
- Employer-employee relations.
- Maintain company culture.
- Manage employee benefits.
- Create a safe work environment.
- Handle disciplinary actions.
- Payroll
- Performance management.
- Ensuring that employee salaries, benefits, and deductions are processed accurately and on time.
- Finance Management
- Financial reporting (statements, business activity reports).
- Monitoring financial details and cash flows.
- Managing budgets and overseeing financial transactions.
- Managing external relationships with auditors and other organizations and customers.
- Advising management on financials to help them make the correct decisions.
- General Functions
- Establish client needs and advise on requirements.
- Establish and maintain client relationships.
- Client Account Management.
- Client Retention (Largest account managed was R1.5mil per month).
- Customer Satisfaction.
- Ensure timely and quality delivery of service to customers.
- Customer Support.
- Streamlined operational workflows to enhance project delivery efficiency.
- Managed team performance, ensuring adherence to quality standards and deadlines.
- Implemented process improvements that reduced operational bottlenecks.
- Coordinated resource allocation to optimize project timelines and costs.
- Oversaw compliance with industry regulations and safety protocols within operations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Senior Project Manager – Line Manager
Nedbank
09.2011 - 08.2014
- Project Management using EPM following the PMBOK and SDLC lifecycles, following strict Project Management processes.
- Planned, directed, and co-ordinated the activities of projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing project staffing requirements and allocation of resources.
- Developed business cases and project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, budgeting, and allocation of available resources.
- Identified risks and provided solutions to ensure that projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and coordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
- Prepared project status reports and kept management, stakeholders, sponsors, executives, and project teams informed of project status.
- Vendor selection and management.
- Presented budgets at different forums, pending on the size of the budget (Financial Review Forum to Nedbank Board).
- Presented the Architectural solution to different review boards to ensure that current solutions/infrastructures were used before new procurement.
- Presented the business requirements at different review boards to ensure that the requirements were solid and feasible.
- Portfolio Management
- Planned, directed, and co-ordinated the activities of projects and the projects of the team to ensure that project goals were accomplished.
- Capacity management across project based on priority and trade-offs.
- Actively managed the capacity of the project managers in the team and negotiated where capacity constraints occurred.
- Developed the competencies and skills of the team.
- Responsible for strategic planning for the portfolio.
- Considered and made amendments to processes, structures, operating models, and business plans to ensure optimal delivery of the greater team.
- Identified the impact of projects within my portfolio on all aspects of business operations.
- Managed escalations related to the delivery of team members.
- Managed customer expectations.
- Ensured that projects within the portfolio aligned with the business cluster and group strategies.
- People Management
- Developed the competencies and skills of staff through IDP (individual development plans) conversations.
- Ensured that the team performed according to their job profiles, project measures, and balance scorecards through performance reviews.
- Performed talent management to ensure low staff turnover.
- Motivated training, increases, and promotions.
- Recruited staff.
Project Manager
Nedbank
02.2009 - 07.2011
- Planned, directed, and co-ordinated the activities of technology projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing the project, staffing requirements, and allocation of resources.
- Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensured delivery of diverse technology systems and applications, to client expectations and industry standards.
- Identified risks and provided solutions to ensure projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and co-ordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Established standards and procedures for project reporting and documentation.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
- Prepared project status reports and kept management informed of project status.
- Vendor selection and management.
- Ensured quality assurance by following strict testing and quality processes.
Project Manager
Xpert
05.2008 - 01.2009
- Consulted and provided training.
- Performed project health checks.
- Performed line management functions.
- Performed account management duties.
- Ensured that X-Pert products and services were delivered effectively.
- Responsible for the ongoing marketing of all X-Pert products and services.
- Adhered totally to the prescribed X-Pert Project Management standards and disciplines.
- Established client needs and advised on requirements.
- Provided Project Management and MBP (Manage by Project) coaching and guidance to the project community.
- Supported internal X-Pert research and development projects into new products and services.
- Established and maintained client relationships.
- Conducted corporate presentations as and when required.
Project Manager
Internet Solutions
02.2007 - 04.2008
- Planned, directed, and co-ordinated the activities of technology projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing the project, staffing requirements, and allocation of resources.
- Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensured delivery of diverse technology systems and applications, to client expectations and industry standards.
- Identified risks and provided solutions to ensure projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and co-ordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Established standards and procedures for project reporting and documentation.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
Project Manager
PayM8
05.2006 - 01.2007
- Planned, directed, and co-ordinated the activities of technology projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing the project, staffing requirements, and allocation of resources.
- Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensured delivery of diverse technology systems and applications, to client expectations and industry standards.
- Identified risks and provided solutions to ensure projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and co-ordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Established standards and procedures for project reporting and documentation.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
Project Manager
Internet Solutions
09.2004 - 04.2006
- Planned, directed, and co-ordinated the activities of technology projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing the project, staffing requirements, and allocation of resources.
- Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensured delivery of diverse technology systems and applications, to client expectations and industry standards.
- Identified risks and provided solutions to ensure projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and co-ordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Established standards and procedures for project reporting and documentation.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
Project Manager / Debt Collections / Senior Data Administrator
Digital Healthcare Solutions
06.1999 - 08.2004
- Planned, directed, and co-ordinated the activities of technology projects to ensure that project goals were accomplished.
- Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, and procedures for accomplishing project, staffing requirements, and allocation of resources.
- Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
- Ensured delivery of diverse technology systems and applications, to client expectations and industry standards.
- Identified risks and provided solutions to ensure projects were completed within specified time frames.
- Discussed and determined business objectives with clients.
- Formulated and defined the technical scope and objectives of the project.
- Directed and co-ordinated activities of project personnel to ensure the project progresses on schedule and within budget.
- Established standards and procedures for project reporting and documentation.
- Reviewed status reports prepared by project personnel and modified schedules and plans as required.
- Senior Data Administrator
- Added and maintained client details on the CRM system.
- Notified sales people of new clients through HEAT.
- Activated and maintained client usernames and passwords on FTP.
- Followed up on incomplete contracts.
- Assisted clients with queries.
- Supplied stats to management.
- Sold products.
- Designed and presented the integration of two CRM systems.
- Debt Collector
- Prepared and maintained accounting records which included general accounting, costing, or budget data.
- Examined, analyzed, and interpreted accounting records by providing advice and preparing statements.
- Prepared financial and operating reports including trial balances, adjustments, and closing entries.
- Developed customer relationships.
- Supervised accounting staff when supervisors were not available.
Education
Dipoloma - Project Management (PMBOK)
Damelin
Pretoria08-2003
Skills
ITIL process management
Business requirements analysis
Project Management
Debt management and reconciliation
Operational management
Proficient in SDLC methodologies
Enterprise Project Management (EPM)
Financial record management
Payroll management
Human Resource Management
Effective time management
Customer service
Operations management
Decision-making
Team leadership
Employee motivation
Data management
Financial management
Data analysis
Delegation
Assignment delegation
Operations oversight
Staff management
Cost reduction
Customer retention
Process improvements
Revenue generation
Contract administration
Problem-solving
Employee relations and conflict resolution
Planning and implementation
Project planning and development
Operational efficiency
Organizational management
Management
Maintaining compliance
Policies and procedures implementation
Superb time management skills
Client relations
Customer relationship management
Project leadership
Invoice processing
MS office
MS Project
Project management
Crisis management
Cross-functional communications
Risk management
Customer relationship management (CRM)
Document control
Stakeholder relations
Procurement management
COURSES
- Action Leadership.
- Introduction to TOGAF.
- Facilitation.
- MS Project 2003, 2007 & 2010.
- Enterprise Project Management.
- SDLC.
- Nedbank Innovation Lifecycle.
- Estimation Using SPR – Knowledge Plan.
- Fundamentals of Requirements.
- Fundamentals of Visual Modelling Using UML 9100VM.
- Requirements Management.
- Fundamentals of SOA 9100SO.
- Fundamentals of Requirements Management 9100RM.
- Introduction to estimation (FPC).
- Management Development Programme (Management Skills).
- Talent Nurturing (Management Skills).
- Leading for Deep Green (Personal Effectiveness).
- Project Management Assessments (PMBOK) every 6 months.
- Leadership Assessment – Results available on request.
- Conflict Management – Bytes.
- Microsoft Office Project Server (MOPS) for Project Managers – Conversion.
- Microsoft Office Project Server (MOPS) for Project Managers.
- Executive Training.
- Nedbank SDLC Method Foundation 9200MP.
- Introduction to Project Finance.
- Coaching for Growth.
- Project Schedule Measures.
- Conflict Management.
- SAGE Pastel – 2018.
- SAGE VIP Payroll – 2014.
PERSONAL ATTRIBUTES
- Thirteen years of solid experience as a Project Manager.
- Three years of solid experience as a Portfolio Manager.
- Extremely hardworking and ambitious.
- Constantly striving to produce more than what is expected.
- High self-confidence determined and motivated.
- Remain focused when under pressure.
- Has a keen eye for perfection and quality.
- Develop the competencies and skills of my staff through IDP (individual development plans) conversations.
- Ensure that the team performs according to their job profiles, and project measures, and balance scorecards through performance reviews.
- Perform talent management to ensure low staff turnover (Motivate for training, increases, promotions).
- Recruitment of Staff.
- Responsible for planning, directing, and coordinating the activities of own projects and the projects of the team to ensure that project goals are accomplished.
- Capacity management across projects based on priority and trade-offs.
- Actively manage the capacity of the project managers in the team and negotiate where capacity constraints occur.
- Develop the competencies and skills of the team.
- Strategic Planning for the portfolio.
- Consider and make amendments to processes, structures, operating models, and business plans to ensure optimal delivery of the greater team.
- Identify the impact of projects within my portfolio on all aspects of business operations.
- Manage escalations related to the delivery of team members.
- Manage Customer Expectations.
- Ensure projects within the portfolio align with the Business Cluster and Group Strategies.
- Managed different types of projects with different budgets, varying between R4 mil and R21 mil.
- Facilitation of PM functions.
References
- Peter, de Beer, Nedbank Information Technology PMO Manager, 082 498 9664, Nedbank
- Marius, Immelman, Nedbank Information Technology Team Member, 079 527 3333, Nedbank
- Henco, Harmse, Client from SBA Towers, 084 687 3903, SBA Towers
- Rika, Myburg, Nedbank Information Technology Group Technology Manager, 082 650 9758, Nedbank
Timeline
Operational Manager
FJ Loock Land Surveyors
09.2014 - Current
Senior Project Manager – Line Manager
Nedbank
09.2011 - 08.2014
Project Manager
Nedbank
02.2009 - 07.2011
Project Manager
Xpert
05.2008 - 01.2009
Project Manager
Internet Solutions
02.2007 - 04.2008
Project Manager
PayM8
05.2006 - 01.2007
Project Manager
Internet Solutions
09.2004 - 04.2006
Project Manager / Debt Collections / Senior Data Administrator
Digital Healthcare Solutions
06.1999 - 08.2004
Dipoloma - Project Management (PMBOK)
Damelin