TRAVELLING AND VOLUNTEERING
waitress
waterkloof golf club
06.2023 - Current
MMAPHUTI RAPETSWA
WAITRESS
Pretoria,GP
Timeline
High School Diploma -
RAKGOTSO HIGH SCHOOL
01.2016 - 12.2018
Work History
waitress
waterkloof golf club
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Education
High School Diploma -
RAKGOTSO HIGH SCHOOL
HAMMANSKRAAL 01.2016 - 12.2018
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Order taking
Cleanliness
Decision-making
Safe food handling
Service prioritization
Menu recommendations
Handling complaints
Table setting
Performance improvement
Sales techniques
Wine pairing
Verbal and written communication
Summary
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in [Desired Position] role. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursTeam Building / Company RetreatsPaid sick leaveREADING BOOKS AND EXERCISING
I AM READING ATLEAST 2 PAGES OF A BOOK PER DAY AND I EXERCISE DAILY TO KEEP FIT AND HEALTHY.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
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