Mivuyo Kalolo
Call Center Representative
Pretoria
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. polite and professional call center rep as well as data coordinator & administrator, successful in applying strong communication and problem solving skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
REFRENCES
SORAYA SABELA
CEO: Pest R I P ( P T Y) Ltd
069140 8087
info@pestrip.co.za
Bala N
Head Corporate Services
Dept. of Correctional Services
Work (051- 6315287)
Cell : 066067 3350/ 0731019010
Nosithathu.bala@dcs.gov.za
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Administrative Intern
Pest RIP
06.2023 - 07.2023
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Ensured timely completion of projects by tracking progress and updating project management software accordingly.
- Assisted with onboarding new employees by preparing orientation materials and coordinating training sessions.
- Increased accuracy in financial record-keeping through diligent expense tracking and reconciliation.
- Worked behind desk and has experience with low to high level computing.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Maintained a professional office environment by managing supply inventory, ordering supplies as needed, and troubleshooting office equipment issues.
- Developed strong relationships with vendors, negotiating competitive pricing for goods and services that benefited the organization''s bottom line.
Call Center Representative
Department Of Correctional Services
06.2021 - 07.2022
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Diploma in IT And Software Development - Information Technology
Rosebank College
Braamfontein 02.2024 - Current
High School Diploma -
Bosmansdam High School
Bothasig, South Africa 01.2019 - 12.2023
Skills
Timeline
Diploma in IT And Software Development - Information Technology
Rosebank College
02.2024 - Current
Administrative Intern
Pest RIP
06.2023 - 07.2023
Call Center Representative
Department Of Correctional Services
06.2021 - 07.2022
High School Diploma -
Bosmansdam High School
01.2019 - 12.2023
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