Zamagasa Mzolo
Junior employee
East London,EC
Summary
Dynamic administrative professional recognized for exceptional organizational and multitasking abilities, ensuring seamless operations and consistent outcomes in fast-paced environments. Proven adaptability enhances collaboration and drives results through effective teamwork. Expertise in communication, problem-solving, and office management tools optimizes workflows and achieves organizational goals. Committed to fostering a productive workplace atmosphere while delivering high-quality support and solutions.
Overview
3
3
years of professional experience
1
1
Language
Work History
Administrative Intern
BONAKUDE INC
01.2025 - Current
- Assisted in day-to-day administrative tasks to ensure smooth office operations.
- Maintained organized filing systems for efficient document retrieval and management.
- Supported scheduling and coordination of meetings, enhancing team collaboration.
- Conducted research to prepare reports and presentations for management review.
- Utilized office software to create spreadsheets and documents for various projects.
- Handled incoming communications, responding promptly to inquiries and directing as needed.
- Collaborated with team members on projects, fostering a supportive work environment.
- Monitored inventory levels and ordered supplies to maintain office functionality.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Set up meetings and conference calls for the department.
- Increased accuracy in financial record-keeping through diligent expense tracking and reconciliation.
- Improved document filing system efficiency, enabling quicker retrieval of important documents.
- Assisted in preparation of detailed monthly financial reports for management review.
- Assisted with onboarding of new employees.
Cashier
SPAR Group
01.2023 - 03.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to ensure seamless store operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Virtual Assistant - MNAGEMENT
ALX Academy
INTERNATIONAL 04.2001 -
Advanced Diploma - Public Management
Walter Sisulu University (WSU)
Butterworth, South Africa01.2023
National Diploma - Public Management
Walter Sisulu University (WSU)
Queenstown, South Africa01.2022
National Senior Certificate - Matric
Ibisi High School
Umzimkulu, South Africa01.2018
Skills
Microsoft Office Suite proficiency
Accurate data entry
Proficient in record-keeping systems
Timely email response
Scheduling: Familiarity with calendar management and scheduling tools
Document Management: Ability to create, edit, and manage documents, reports, and spreadsheets
Spreadsheet analysis proficiency
Customer Relationship Management (CRM) software: Familiarity with CRM systems, such as Salesforce
Time Management: Ability to prioritize tasks, manage time, and meet deadlines
Administrative tasks
Researching skills
Team collaboration
Records administration
Project Support
Oral and writing communication
Data evaluation
Transcription
Interdepartmental collaboration
Record preparation
Document scanning
Document management
Data entry proficiency
Telephone reception
File organization
Telephone etiquette
Inventory management
Word processing
References
- Dr., Roboji, Lecturer and Research Supervisor, 083 378 2106, 069 232 4343
- Z., Ntomose, Lecturer and Head of Department of Economics and Information System, 076 866 2388
IMPROVEMENT GAINED
- Patient and diplomatic
- Above average communication skills (multilingual)
- Phenomenal public speaker with impeccable presenting ability
- Excel when working individually and collaboratively
- Critical thinker with a meticulous approach to providing resolutions
- Phenomenal clerical ability (write clearly & professionally)
- Advanced time management ability (deadline driven)
- Skilled problem solver with an analytical mind.
- Strong organizational and project management skills
- Cool demeanor and able to produce phenomenal work under pressure
- Active listener
- Customer service orientated.
Timeline
Administrative Intern
BONAKUDE INC
01.2025 - Current
Cashier
SPAR Group
01.2023 - 03.2024
Virtual Assistant - MNAGEMENT
ALX Academy
04.2001 -
Advanced Diploma - Public Management
Walter Sisulu University (WSU)
National Diploma - Public Management
Walter Sisulu University (WSU)
National Senior Certificate - Matric
Ibisi High School