Zamagasa Mzolo
Junior employee
East London,EC
Summary
Dynamic administrative professional recognized for exceptional organizational and multitasking abilities, ensuring seamless operations and consistent outcomes in fast-paced environments. Proven adaptability enhances collaboration and drives results through effective teamwork. Expertise in communication, problem-solving, and office management tools optimizes workflows and achieves organizational goals. Committed to fostering a productive workplace atmosphere while delivering high-quality support and solutions.
Overview
3
3
years of professional experience
1
1
Language
Work History
Administrative Intern
BONAKUDE INC
01.2025 - Current
- Assisted in day-to-day administrative tasks to ensure smooth office operations.
- Maintained organized filing systems for efficient document retrieval and management.
- Supported scheduling and coordination of meetings, enhancing team collaboration.
- Conducted research to prepare reports and presentations for management review.
- Utilized office software to create spreadsheets and documents for various projects.
- Handled incoming communications, responding promptly to inquiries and directing as needed.
- Collaborated with team members on projects, fostering a supportive work environment.
- Monitored inventory levels and ordered supplies to maintain office functionality.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Set up meetings and conference calls for the department.
- Increased accuracy in financial record-keeping through diligent expense tracking and reconciliation.
- Improved document filing system efficiency, enabling quicker retrieval of important documents.
- Assisted in preparation of detailed monthly financial reports for management review.
- Assisted with onboarding of new employees.
Cashier
SPAR Group
01.2023 - 03.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to ensure seamless store operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Virtual Assistant - MNAGEMENT
ALX Academy
INTERNATIONAL 04.2001 -
Advanced Diploma - Public Management
Walter Sisulu University (WSU)
Butterworth, South Africa01.2023
National Diploma - Public Management
Walter Sisulu University (WSU)
Queenstown, South Africa01.2022
National Senior Certificate - Matric
Ibisi High School
Umzimkulu, South Africa01.2018
Skills
Microsoft Office Suite proficiency
References
- Dr., Roboji, Lecturer and Research Supervisor, 083 378 2106, 069 232 4343
- Z., Ntomose, Lecturer and Head of Department of Economics and Information System, 076 866 2388
IMPROVEMENT GAINED
- Patient and diplomatic
- Above average communication skills (multilingual)
- Phenomenal public speaker with impeccable presenting ability
- Excel when working individually and collaboratively
- Critical thinker with a meticulous approach to providing resolutions
- Phenomenal clerical ability (write clearly & professionally)
- Advanced time management ability (deadline driven)
- Skilled problem solver with an analytical mind.
- Strong organizational and project management skills
- Cool demeanor and able to produce phenomenal work under pressure
- Active listener
- Customer service orientated.
Timeline
Administrative Intern
BONAKUDE INC
01.2025 - Current
Cashier
SPAR Group
01.2023 - 03.2024
Virtual Assistant - MNAGEMENT
ALX Academy
04.2001 -
Advanced Diploma - Public Management
Walter Sisulu University (WSU)
National Diploma - Public Management
Walter Sisulu University (WSU)
National Senior Certificate - Matric
Ibisi High School