MIPHIE KITUNDU
Summary
reliable communicator who enjoys working with people and helping solve problems. I have experience speaking to clients, following up, and keeping things organized, and I’m comfortable handling calls in a professional but natural way. I’m looking for an office-based telesales role where I can grow, build strong client relationships, and support the team in keeping payments and communication on track.
Overview
3
3
years of professional experience
Work History
Call Center agent
Alusa marketing
08.2023 - 11.2025
- Made outbound calls to potential customers to promote and sell products/services
- Explained product benefits clearly to customers
- Followed company sales scripts and call procedures
- Handled customer objections professionally
- Maintained a positive and persuasive communication style
- Recorded customer information and call outcomes
Receptionist
Doctors room
12.2022 - 09.2023
- Managed daily administrative tasks, including answering phones, greeting clients, and scheduling appointments.
- Answered and directed incoming calls professionally.
- Maintained records and handled basic data capturing.
Education
matric certificate -
Rosebank college
digital marketing 2022
Skills
- Front desk & customer service
- Call handling
- WhatsApp communication
- Appointment scheduling
- Manual bookings
- Office administration
- Professional etiquette
- Sales communication
- Time management
- Organisation
- Ability to follow call scripts
- Persuasion and negotiation
- Online communication support
- Google Docs
- Google Sheets
- Microsoft Word
- Zoom / Microsoft Teams
LANGUAGES
English
Timeline
Call Center agent
Alusa marketing
08.2023 - 11.2025
Receptionist
Doctors room
12.2022 - 09.2023
matric certificate -
Rosebank college