Mila Mafenuka

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Contributed to team meetings with valuable input, fostering a collaborative work environment.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

I worked as an agent at a contact centre

• Delivered high level of service to customers in effort to build upon future relationships.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Improved customer satisfaction by providing timely and efficient technical support to clients.
• Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.