Mila Mafenuka

• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
• Fulfilled customer needs through effective service and timely problem-solving.
• Increased customer satisfaction by promptly addressing and resolving issues.
• Provided valuable input in team meetings, enhancing collaborative work environment.

Served customers by providing support at a contact center.

• Improved customer satisfaction by providing timely and efficient technical support to clients.
• Assisted customers in identifying issues and explained solutions to restore service and functionality, enhancing overall customer experience.
• Delivered high-level customer service to strengthen future relationships.
• Enhanced communication skills through active listening, improving problem-solving effectiveness during customer interactions.