Mikaele M. David
Client Relations Associate
Cape Town
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Debt Collector Nedbank
Sigma Digicall
04.2022 - 07.2023
- -Home loan accounts for Nedbank
- -Discussing monthly repayments
- -Sending off offers to Nedbank via Nedbank portal
- -Updating details for Debtors
- -Checkig if debtors qualify for discounts on their home loan with a full settlement of balance
- -Correspondence to debtors via email
- -Correspondence with Nedbank,sending off offers or requests
Advisor
Teleperformance
02.2021 - 11.2021
- -Inbound customer service
- -Opening new water and electricity account
- -Providing services for existing accounts
- -Entering meter reads
- -Explaining improvement with new smart meters
- -Explaing water or electricity
Senior Advisor
Capita
02.2020 - 02.2021
- -Inbound Customer service
- -Opening new water utilities accounts
- -Entering meter reads
- -Explaining water bils and provide customers extensive information
- Also, explaining applications for new accounts
Sales Assistant/SRC/Key holder
Loads of Living
01.2016 - 12.2018
- -Sales Assistant
- -Stockroom Controller
- -Key Holder
- -HandOver to G4S Security
Education
Office Admin
Boston City Campus
Cape Town, South Africa07-2013
High School Diploma -
Spes Bona High
Athlone, South Africa 04.2001 -
Skills
Call center experience
Account management
Goal-oriented mindset
Negotiation
Business correspondence writing
Client relations
Debt recovery strategies
Stress tolerance
Patience and persistence
Assertiveness
Customer research
Performance improvements
Accounting systems
Issue investigation
Skip tracing techniques
Complex Problem-solving
Performance improvement techniques
Problem-solving abilities
Credit and collections
Problem-solving aptitude
Debt repayment negotiation
Time management
Critical thinking
Timeline
Debt Collector Nedbank
Sigma Digicall
04.2022 - 07.2023
Advisor
Teleperformance
02.2021 - 11.2021
Senior Advisor
Capita
02.2020 - 02.2021
Sales Assistant/SRC/Key holder
Loads of Living
01.2016 - 12.2018
High School Diploma -
Spes Bona High
04.2001 -
Office Admin
Boston City Campus