Word Excel and outlook
MIHLALI NDINISA
Beauty Advisor
Port Elizabeth
Summary
Dynamic professional with a proven track record in customer follow-up and cash management, honed across roles at Mvenya Autos and Clicks Retail. Excelled in enhancing customer satisfaction and streamlining administrative processes, demonstrating exceptional project management and interpersonal skills. Achieved significant improvements in client service and operational efficiency.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Admin Clerk
Mvenya Autos
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Contributed to project success by providing administrative support to various teams as needed.
Call Centre Agent
Dastile Wealth Ensure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Shop Assistant Cashier
Clicks Retail
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Beauty Advisor
Clicks
12.2022 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Education
Bachelor Of Arts - History And Politics
Nelson Mandela University
Port Elizabeth 04.2023
Skills
Customer follow-up
Software
Timeline
Beauty Advisor
Clicks
12.2022 - Current
Admin Clerk
Mvenya Autos
Call Centre Agent
Dastile Wealth Ensure
Shop Assistant Cashier
Clicks Retail
Bachelor Of Arts - History And Politics
Nelson Mandela University
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