MICHELLE MDLULI
Centurion,GP
Summary
Reliable and dedicated Administrative and Reception professional with strong experience in customer service, quotation preparation, invoice capturing, and service desk coordination. Skilled in Pastel (Sage), Dolibarr CRM, and Agiloft systems. Proven ability to manage front-desk operations, handle high call volumes, liaise with clients and suppliers, and support daily office functions efficiently. Detail-oriented, organized, and committed to maintaining professional standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Receptionist / Service Desk Administrator
Timmut Connect (Pty) Ltd
Waterkloof, South Africa
11.2022 - Current
- Manage reception and switchboard operations professionally
- Handle approximately 20 incoming and outgoing calls per day
- Capture and process invoices accurately on Dolibarr CRM
- Log client service requests on Agiloft and assign to consultants
- Respond to client enquiries via phone and email
- Draft monthly hotline reports and record meeting minutes
- Maintain organized electronic and physical filing systems
- Provide administrative support to internal teams
Cashier / Sales Consultant
Plastilon Packaging (Pty) Ltd
Centurion, South Africa
07.2019 - 10.2022
- Processed customer payments and performed daily cash reconciliations
- Worked on Pastel (Sage) for invoicing and stock control
- Generated and emailed quotations to customers
- Communicated with buyers to source non-stocked items
- Calculated selling prices based on supplier cost prices
- Followed up on quotations and confirmed customer orders
- Communicated ETAs and ensured smooth order processing
- Built and maintained strong customer relationships
Education
Higher Certificate - Human Resources Management
IQ Academy
Pretoria, South Africa 04.2001 -
Comprehensive Certificate - Office Admin
Skills Academy
Pretoria, South Africa 04.2001 -
Matric Certificate -
Hoërskool Oos Moot
Pretoria, South Africa01-2015
Skills
Pastel
Dolibarr CRM
Agiloft Service Desk System
Quotation Preparation & Pricing
Microsoft Office (Word, Excel, Outlook)
Administrative Support & Filing
Invoice Capturing & Data Processing
Switchboard & Reception Management
Customer Relationship Management
Supplier & Buyer Coordination
Timeline
Receptionist / Service Desk Administrator
Timmut Connect (Pty) Ltd
11.2022 - Current
Cashier / Sales Consultant
Plastilon Packaging (Pty) Ltd
07.2019 - 10.2022
Higher Certificate - Human Resources Management
IQ Academy
04.2001 -
Comprehensive Certificate - Office Admin
Skills Academy
04.2001 -
Matric Certificate -
Hoërskool Oos Moot