Samantha Vosloo
Front Desk Executive
Cape Town
Summary
Working for a company where we can grow together, taking hands by working hard towards a better future.
I am a Team builder who is acutely attentive to employees and suppliers needs. I am a Punctual problem solver and avid multi tasker. I have a Track record of being an essential part of the management team, and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long-term success.
Overview
16
16
years of professional experience
Work History
Front Desk Administrator
Khuselo Telecoms
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Contributed to office efficiency by ordering supplies in advance of need, avoiding stock shortages or delays in tasks completion.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Served as a liaison between clients and internal teams, facilitating clear communication channels for project success.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided meeting support by taking minutes and dictations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Disbursed petty cash by recording entries and verifying documentation.
- Generated monthly billing and posting reports for management review.
- Enhanced client relationships through personalized account management, leading to increased satisfaction and retention rates.
- Developed customized payment arrangements based on individual client needs, resulting in higher repayment rates and stronger customer relations.
- Assisted in the development of departmental goals and objectives to ensure alignment with corporate strategy and direction.
- Negotiated successful payment plans for clients struggling with financial hardships, resulting in reduced defaults and improved company revenue.
- Maximized revenue generation from aged accounts through strategic negotiation tactics tailored to debtor situations.
- Increased recovered funds by consistently monitoring accounts receivable balances and promptly addressing delinquent accounts.
- Collaborated with sales and customer service departments to address account issues proactively, fostering a unified approach to client satisfaction.
- Managed and maintained purchase orders and invoices.
- Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Office Administrator
PetroEng
10.2022 - 02.2023
- Managing/ Complying the Project Material Tracker
- Liaising with customer and Liaising with suppliers
- Quotes
- General Admin Duties
- Comply works - All safety Docs
- Creating Safety Files per site specification
- Loading of Purchase orders
- C-track - Vehicle Management
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Manager/ Director
ITS Composite DM (Pty) Ltd
10.2019 - 07.2022
- Employee Management: Improve your staff performance through training, attention to detail and empathetic problem-solving methods
- Resolve staff and supplier conflicts in a professional courteous manner
- Production Planning/ Management, Quality Control, Safety Files,
- Delivering Products, Liaising with clients/ Liaising with suppliers,
- General Admin Duties, Employee contracts/ Leave/ Sick Leave/ FRL/ Time Sheets/ UIF,
- Bookkeeping: Creditors/ Debtors
- Company Documents and Payments, Payroll and Payments
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Quotations/ Orders/ Invoices/ Statements, Ordering Material/ Stock
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Admin & Payroll Clerk
Sandveld Services
11.2012 - 08.2019
- General Admin Duties, Liaising with suppliers to get best prices for parts/ Ordering parts, Liaising with clients/ Meetings, Sales & Marketing, Merseta Apprenticeships - All documentation
- Procurement documentation
- Employee Files/ Documentation, Quotations/ Orders/ Invoices/ Statements
- Creditors/ Debtors
- PAYROLL/ UIF
- Supplier Management, Vendors and Tenders
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Provided support during financial audits by preparing relevant documentation related to payroll transactions.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Increased accuracy in overtime calculations through consistent monitoring of hours worked against established thresholds.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reconciled bank and payroll records routinely to verify accuracy.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Sales Representative
Guzel Interiors
02.2010 - 07.2012
- General Admin duties, Liaising with clients, Stock control, Ordering new Interior supplies/ furniture, Ordering of Material, Attending functions to meet with suppliers ex
- Sales and Marketing,
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
- Enhanced employee satisfaction rates through the implementation of initiatives aimed at improving work-life balance, such as flexible schedules or remote working options where feasible.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Teacher
Disneycare Babycenter
01.2008 - 01.2010
- Creating fun and exciting learning activities, Sensory Activities, Planning daily routines for children, Creating a loving and safe environment, Playtime, Routine & Self care
Education
N3 - National Intermediate Certificate
Northlink College
N4 - Small Business ManagementBusiness Studies: Accounting and AdministrationBusiness Studies: Secretarial
Northlink College
Skills
Budget Managementundefined
Additional Information
I am a woman who sets the bar high, and aims to raise it higher. I am driven and a quick learner. I work well on my own and in a team environment. Working under pressure is my daily dose of happiness.
Ethnicity
Caucasian
Availability
Immediately
Own Transport
Yes
Personal Information
- Nationality: South African
- Driving License: Yes
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Administrator
Khuselo Telecoms
03.2023 - Current
Office Administrator
PetroEng
10.2022 - 02.2023
Manager/ Director
ITS Composite DM (Pty) Ltd
10.2019 - 07.2022
Admin & Payroll Clerk
Sandveld Services
11.2012 - 08.2019
Sales Representative
Guzel Interiors
02.2010 - 07.2012
Teacher
Disneycare Babycenter
01.2008 - 01.2010
N3 - National Intermediate Certificate
Northlink College
N4 - Small Business ManagementBusiness Studies: Accounting and AdministrationBusiness Studies: Secretarial
Northlink College
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