Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Jacobs

Michelle Jacobs

Administrator
Germiston

Summary

Driven professional with a proven track record in customer relations and sales proficiency, notably at Suzuki Alberton. Excelled in enhancing customer satisfaction and retention through effective communication and service advising, including SSAT and warranty training. Skilled in administrative tasks and workshop management at Delville Fleet Motor Engineering, demonstrating strong organizational and mentoring abilities.

Overview

14
14
years of professional experience

Work History

Customer Relationship Officer+ Service Advisor

Suzuki Alberton
Alberton
08.2023 - Current
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Made customers aware of current and new programs and services.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Booking services
  • Costing job cards
  • Handing vehicle over to customers
  • Completed my SSAT certificate
  • Competed warranty training
  • Completed SQS 1 to 7

Administrator

Delville Fleet Motor Engineering
Germiston
02.2011 - 07.2023
  • Assisting customers with booking jobs in and out
  • Invoicing and quotation
  • Ordering of parts
  • Making sure the workshop runs smoothly

Education

Grade 11 - Accounting

Afrikaans High School
Germiston
01.2011

Skills

Customer Relations

Timeline

Customer Relationship Officer+ Service Advisor

Suzuki Alberton
08.2023 - Current

Administrator

Delville Fleet Motor Engineering
02.2011 - 07.2023

Grade 11 - Accounting

Afrikaans High School

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