Faith Charmane Moodley
Customer Relationship Officer
Centurion
Summary
I am a strong willed, self-motivated goal driven young independent woman. I take on any challenge given to me as I believe that if “God brought you to it He will bring you through it.” I am a fast learner and I adapt easily, I am a fun, loving individual who is able to get along with anyone (any race or class). We are all one. Most importantly I pay attention to detail and do all tasks to the best of my ability. I am not afraid to ask questions (if you don’t ask you will never know). Career goals: My career goals are to succeed in an environment of growth to earn self-satisfaction and self-development. To seek challenging assignments and responsibilities. To do all tasks to the best of my ability to ensure constant growth and customer satisfaction in the company.
Overview
21
21
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Customer Relationship Officer
Makro Riversands
11.2017 - Current
- Recruiting New Customers.
- Sales.
- Assisting customers with any sales related queries.
- Processing of orders.
Administrator: Projects, Contracts, Customer Service & Support
Elsat Rentals (Division of Ellies)
09.2015 - 10.2017
- Processing contracts, customer service, processing invoices, providing support to customers and branches, interacting with customers daily (written and telephonic communication), managing projects (admin), loading of contracts, filing customers quotes, processing quotes (group stores), assisting manager with general admin duties, raising job cards.
System Administrator
Lancet Laboratories (Lancet Foreign Procurement Centre)
03.2014 - 07.2015
- Process Purchase Orders; Correcting and adding locations; Creating inventories; Editing purchase orders; Inactivating items; Adjusting items; Initializing items; Copy items; Editing Packaging strings; Reordering primary and secondary vendors; Adding Primary and Secondary vendors; Creating vendors; Creating items; Editing items; Price updates
- Creating /editing items; Editing purchase orders; Creating/Editing warehouse; Creating/Editing projects; Creating/Editing suppliers; Updating Prices
- General; Assisting with Queries; Implementing ISO processes and ensuring all processes and procedures are correct and in place; Handling Projects assigned to the department.
Foreign MM Administrator
Lancet Laboratories (Lancet Foreign Procurement Centre)
07.2012 - 03.2014
- Process orders from End-user
- Issue stock and ensure billing is correct
- Generate and print invoices
- Send pre alerts to the external courier’s and End-user
- Copy of the invoice and waybill is filed in the appropriate file
- Expedite orders
- Following up on POD’s to ensure stock is delivered
- Solving queries by liaising with supporting departments to ensure that queries are solved timelessly.
- Validate DHL invoices
- Accurate documentation and data capturing to ensure ISO 9001 compliance
Junior Buyer & Export Co-Ordinator
Lancet Laboratories (Lancet Procurement Centre)
08.2010 - 07.2012
- Placing orders, following up on expediting reports, dealing with Suppliers, sourcing items, assisting with queries, creating invoices and arranging shipments to be sent to the African sites.
Foreign Credit Controller
Lancet Laboratories (Call Centre)
06.2009 - 08.2010
- Credit controlling for all the foreign patients and assisting with queries.
Credit Controller (Foreign)
Lancet Laboratories (Client Special Projects)
01.2008 - 05.2009
- Credit controlling and assisting with queries.
Admin Clerk & Outcall Co-Ordinator
Lancet Laboratories (Client Services)
12.2006 - 12.2007
- Insurance and urgent outcalls.
- Call out urgent results.
- Deal with doctors queries.
Admin Clerk
Lancet Laboratories (Lab Log)
03.2005 - 11.2006
- Scanning, shipping of samples, management reports, incompletes, allocating samples to the labs, insurance logging tasks, routine logging and receiving.
Education
Certificate - Supply Chain Management
IQ Academy
01.2021
Matric Certificate - undefined
Florida Park High School
01.2004
Skills
Skilled in utilizing Microsoft Word, Excel, PowerPoint, and Outlook 365
Experience with SAP BW solutions
Web store management
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Appointment scheduling
Computer proficiency
Scheduling
Information security
Paperwork processing
Complaint handling
Task prioritization
Customer relationship management (CRM)
Customer satisfaction measurement
Call center operations
Consultative sales
Relationship building
Follow-up skills
Microsoft outlook
Client relations
Customer education
Microsoft Office Suite
Conflict resolution
Documentation
Microsoft PowerPoint
Coordination
Product and service solutions
Certification
Lancet
Timeline
Customer Relationship Officer
Makro Riversands
11.2017 - Current
Administrator: Projects, Contracts, Customer Service & Support
Elsat Rentals (Division of Ellies)
09.2015 - 10.2017
System Administrator
Lancet Laboratories (Lancet Foreign Procurement Centre)
03.2014 - 07.2015
Foreign MM Administrator
Lancet Laboratories (Lancet Foreign Procurement Centre)
07.2012 - 03.2014
Junior Buyer & Export Co-Ordinator
Lancet Laboratories (Lancet Procurement Centre)
08.2010 - 07.2012
Foreign Credit Controller
Lancet Laboratories (Call Centre)
06.2009 - 08.2010
Credit Controller (Foreign)
Lancet Laboratories (Client Special Projects)
01.2008 - 05.2009
Admin Clerk & Outcall Co-Ordinator
Lancet Laboratories (Client Services)
12.2006 - 12.2007
Admin Clerk
Lancet Laboratories (Lab Log)
03.2005 - 11.2006
Matric Certificate - undefined
Florida Park High School
Certificate - Supply Chain Management
IQ Academy