Michall Fortuin
Service Administrator Level 2 (Superuser)
Middelburg
Summary
I am striving towards achievable personal goals ,which will maximize and benefit to my employer and myself.I am confident that my work ethic,knowledge and enthusiasm for this opportunity make me a qualified fit for the organization.
Overview
8
8
years of professional experience
Work History
Switchboard operator
- Sending invoices to Isando
- Welcoming the customers
- Making appointment for all departments
- Control of boardrooms
- Control of transferring customers calls
- Report faulty lines
Acting Supervisor
Barloworld-Equipment
Middelburg
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
SERVICE ADMINISTRATOR
SAP
10.2017 - Current
- Barloworld equipment
- CRM
- Capture Labour reports on CRM
- Create Purchase requisition and orders/migo invoices for outside suppliers
- Job Opening
- Follow-up of amended orders
- Creating Customer quotes
- Billing of jobs
- Closing of jobs and Marc site jobs
- Update work control sheet
- Admin completion of warranty jobs
- Capturing heat call request form
- Transfers /labour/parts/bought outs/km
- Parts return
- Close internal orders
- Run settlement orders
- Confirmation of reversals
- Job reversals
- Run cado reports
- Split of cost
- Training of administrator level 1
- Admin duties/filling
- Understanding the process of KPI’S
- Wip cleansing for cost centre 53401/ 53405
RECEPTIONIST
10.2015 - 10.2017
- Top talent recruitment (barloworld equipment)
Education
matric Certificate -
GARIEP HIGH SCHOOL
Skills
Ability to handle pressureAlways going extra mileUnderstanding of relevant processes and Key Performance IndicatorsComputer and systems experienceSAPCRMMicrosoft ExcelOutlookWordPower pointTeamsExcel
Driving license
Code 10
Timeline
SERVICE ADMINISTRATOR
SAP
10.2017 - Current
RECEPTIONIST
10.2015 - 10.2017
Switchboard operator
Acting Supervisor
Barloworld-Equipment
matric Certificate -
GARIEP HIGH SCHOOL