ASNATH MNGUNI
Kwamhlanga
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude and always willing to go the extra mile to ensure team goals are met. Demonstrates a strong work ethic and a willingness to take on additional responsibilities as needed.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Switchboard Operator
Department of Health
06.2022 - Current
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Cleaner
Tweefontein G clinic
12.2018 - 05.2022
- Mopping, Vacuuming and sweeping floors
- Cleaning Windows
- Dusting furniture
- Washing and changing linens on patient’s beds
- Disposing wastes as per waste management procedure
- Assisting with retrieving patient’s files
- Assisting with completing patient information forms
- Assisting with making copies of documents
- Assisting with Compilation of PMDS scores and evidence
- Taking minutes in staff meetings and clinic committee meetings
Call centre agent
Telkom
03.2011 - 06.2018
- Answering calls and responding to emails
- Handling customer queries both over the phone and by email
- Managing and resolving customer complaints
- Providing customers with product and service information
- Entering new customer information into system
- Updating existing customer information
- Processing orders, forms and applications
- Identifying and escalating priority issues
- Routing calls to appropriate resource
- Following up on customer calls where necessary
- Documenting all call information according to standard operating procedure
- Completing call logs
- Producing call reports
Switchboard operator
Willard’s Foods
01.2007 - 12.2010
- Answering calls and directing them to the requested person/ department
- Taking brief message (caller’s name, surname, telephone number, reason for calling) and pass the information on to the appropriate department or person if the call could not be transferred
- Keeping the log of calls received and made during the during the day and report mishandling of the phone to the plant manager
- Updating the company’s internal telephone directory
- Receiving and distributing incoming correspondence
Patient administrator Volunteer
Rammupudu clinic
01.2004 - 12.2006
- Completing patient information forms
- Enter patient details and procedures accurately on the computer
- Typing documents when required
- Scanning documents into the system
- Answering the telephone and directing them to relevant parties
- Taking payments from patients and receipting
- Opening files and accounts for new and existing patients and on DHIS
- Making copies of documents
- Registering incoming and outgoing documents
- Distributing documents and packages to relevant parties as required
- Retrieving files for (HIV and TB) patients who are due for viral load testing using the viral load due list and the appointment list
- Retrieving files for (HIV and TB) patients who missed their viral load testing using the missed appointment list
Education
Matric certificate -
Mbalenhle senior secondary School
Computer certificate - undefined
Prime-Tech computer academy
01.2018 - 07.2018
Certificate - Busseness
Regenesys
Johannesburg, South Africa 04.2001 -
Skills
Resourceful
Good computer skills
Excellent communication skill
Effective time management
Ability to multitask
Ability to Work Under Pressure
Attention to detail
Ability to work as a team
Flexibility and Adaptability
Personal Information
- Date of Birth: 01/14/84
- Nationality: South African
Contacts
072 555 2640, Asnathmnguni8@gmail.com
Timeline
Switchboard Operator
Department of Health
06.2022 - Current
Cleaner
Tweefontein G clinic
12.2018 - 05.2022
Computer certificate - undefined
Prime-Tech computer academy
01.2018 - 07.2018
Call centre agent
Telkom
03.2011 - 06.2018
Switchboard operator
Willard’s Foods
01.2007 - 12.2010
Patient administrator Volunteer
Rammupudu clinic
01.2004 - 12.2006
Certificate - Busseness
Regenesys
04.2001 -
Matric certificate -
Mbalenhle senior secondary School