Michael Gilbert Botha
Manager
Alberton
Summary
Dynamic Floor Manager at Food Lover's Market with expertise in stock management and team building. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in scheduling and planning, leading a team of 50 to achieve seamless store operations. Committed to excellence and fostering a positive work environment.
Overview
35
35
years of professional experience
2
2
Languages
Work History
Floor Manager
Food Lover's Market
Boksburg
01.2025 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Ensured adequate coverage during peak hours without compromising on service quality.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
- Maintained clean and organized floor area, improving shopping experience for customers.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Assistant Range Officer Part Time
Defensive Training Concepts
02.2024 - 01.2025
- Assist Firearms instructors with setting up the shooting range for shooting exercises.
- Ensure that all range equipment is accounted for and secured.
- Assist Range officers and Instructors with student admin.
Security Driver Part Time
Special Operations Group
04.2023 - 01.2025
- Protection of clients and there assets.
- Escorting clients and there family's to meetings or appointments
- Providing security while in transit to clients place of work.
- Escorting high value cargo from point to point
Managing Co-owner
Pink Shop (Cosmetics Etc)
04.2018 - 11.2020
- Management and day to day running of the store
- Procurement of products
- Window Displays
Q-Assist Managing Owner
Q-Assist
02.2004 - 05.2015
- Managing a vehicle registration business. Coordinating drivers, ordering stock, and meeting legal requirements according to licensing departments, Number plate Technician.Oversaw the development of innovative products or services, positioning the company as an industry leader.
Staff and Operations Manager
Q- No More
04.2001 - 02.2004
- Implemented quality control systems to boost overall product consistency and reliability.
- · Coordinating drivers
- · Ordering stock
- · Administration
- · Staff management
- · Vehicle Fleet management
Operations Manager 1998 -2001
Uniplate
08.1998 - 09.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- · Number Plate Technician
- · Coordinating drivers
- · Vehicle registrations
- · Administration
- Vehicle Fleet management
Assistant Branch Supervisor
Arrow Signs Egoli 1997
02.1997 - 01.1998
- Counter Sales
- Sign and making
- Number plate technician
Bottle Store Manager
Taxi Bottle Store
02.1996 - 01.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Motor Engineering (Apprenticeship)
Motor Engineering
01.1990 - 01.1995
- Completed D Card in motor engineering.
- Repairing cylinder heads.
- Repairing engine blocks and crankshafts.
Security Officer Part Time
Turffontein Race Course
01.1990 - 12.1993
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Crowd Control for Member and Day Members
Bartender Part Time
Gosforth Park Race Course
01.1990 - 12.1993
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - Security Grades E To A
Be-Fres Security Operations
Alrode, South Africa 04.2001 -
No Degree - Motor Engineering
Motor Engineering Apprenticeship (5 Years)
MISA 04.2001 -
High School Diploma -
John Orr Technical High School
Johannesburg, South Africa 01.1992 - 12.1990
Skills
Department management
Stock management
Team building
Scheduling and planning
Security
Crowd Management
Hobbies
- Dedicated hunter
- Dedicated sport shooter
- Motor bikes
- Cooking
Timeline
Floor Manager
Food Lover's Market
01.2025 - Current
Assistant Range Officer Part Time
Defensive Training Concepts
02.2024 - 01.2025
Security Driver Part Time
Special Operations Group
04.2023 - 01.2025
Managing Co-owner
Pink Shop (Cosmetics Etc)
04.2018 - 11.2020
Q-Assist Managing Owner
Q-Assist
02.2004 - 05.2015
No Degree - Security Grades E To A
Be-Fres Security Operations
04.2001 -
No Degree - Motor Engineering
Motor Engineering Apprenticeship (5 Years)
04.2001 -
Staff and Operations Manager
Q- No More
04.2001 - 02.2004
Operations Manager 1998 -2001
Uniplate
08.1998 - 09.2001
Assistant Branch Supervisor
Arrow Signs Egoli 1997
02.1997 - 01.1998
Bottle Store Manager
Taxi Bottle Store
02.1996 - 01.1997
High School Diploma -
John Orr Technical High School
01.1992 - 12.1990
Motor Engineering (Apprenticeship)
Motor Engineering
01.1990 - 01.1995
Security Officer Part Time
Turffontein Race Course
01.1990 - 12.1993
Bartender Part Time
Gosforth Park Race Course
01.1990 - 12.1993
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