Michael Matsheke
Server
3346 Thulani Ndivile Street, Kagiso 2, Hillsveiw JOHANNESBURG
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and acknowledge customer needs to facilitate enjoyable dining experiences. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
Work History
Server
Da Vinci 4 Star Hotel
03.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Server
The Signature Lux Hotal
11.2017 - 04.2020
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
McDonald's Cook
McDonald's
01.2017 - 10.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Bartender
White House Pub
03.2013 - 09.2015
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Skills
Good Verbal Communication
undefinedreferences
Mrs Sacha Manger at DA Vinci Hotal
068 831 6401
Timeline
Server
Da Vinci 4 Star Hotel
03.2022 - Current
Assistant Server
The Signature Lux Hotal
11.2017 - 04.2020
McDonald's Cook
McDonald's
01.2017 - 10.2017
Bartender
White House Pub
03.2013 - 09.2015
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