Mercy Rakgabale
Service Consultant
Midrand ,Gauteng
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Capitec Bank Pty Ltd
Elim, Makhado
12.2022 - 03.2024
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
Bank Better Champion
Capitec Bank
Bochum
12.2022 - 07.2023
- Contributed to increased revenue by consistently meeting or exceeding sales targets related to ball system installations.
- Maintained a safe work environment by adhering to company safety protocols and procedures.
- Provided expert advice to clients on optimal placement and setup of ball systems for their specific needs.
- Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
Cashier
Build It Hardware
Louis Trichardt
03.2020 - 10.2022
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Goods Receiving Clerk
Build It Hardware
Louis Trichardt
05.2020 - 08.2020
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Bcom In Supply Chain And Logistics Management - Logistics Management
University of South Africa
Sunnyside ,Pretoria Higher Certificate - Banking And Financial Support Services
University of South Africa
Pretoria , Sunnyside 10.2023
Certificate - Call Centre
CityView Business College And Computer Studies
Pretoria 01.2018
Certificate - Business Management
Capricorn Tvet College
Senwabarwana , Bochum11.2017
Matric - Finance
Motlalaohle Secondary School
Botlokwa, Sekonye11.2015
Skills
Delivery monitoring
CRM Software
Inbound Call Management
Customer Acquisition
Complaint Handling
Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursPersonal development programsTimeline
Customer Service Consultant
Capitec Bank Pty Ltd
12.2022 - 03.2024
Bank Better Champion
Capitec Bank
12.2022 - 07.2023
Goods Receiving Clerk
Build It Hardware
05.2020 - 08.2020
Cashier
Build It Hardware
03.2020 - 10.2022
Bcom In Supply Chain And Logistics Management - Logistics Management
University of South Africa
Higher Certificate - Banking And Financial Support Services
University of South Africa
Certificate - Call Centre
CityView Business College And Computer Studies
Certificate - Business Management
Capricorn Tvet College
Matric - Finance
Motlalaohle Secondary School