Mercy Rakgabale
Service Consultant
Midrand ,Gauteng
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Capitec Bank Pty Ltd
Elim, Makhado
12.2022 - 03.2024
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
Bank Better Champion
Capitec Bank
Bochum
12.2022 - 07.2023
- Contributed to increased revenue by consistently meeting or exceeding sales targets related to ball system installations.
- Maintained a safe work environment by adhering to company safety protocols and procedures.
- Provided expert advice to clients on optimal placement and setup of ball systems for their specific needs.
- Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
Cashier
Build It Hardware
Louis Trichardt
03.2020 - 10.2022
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Goods Receiving Clerk
Build It Hardware
Louis Trichardt
05.2020 - 08.2020
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Bcom In Supply Chain And Logistics Management - Logistics Management
University of South Africa
Sunnyside ,Pretoria Higher Certificate - Banking And Financial Support Services
University of South Africa
Pretoria , Sunnyside 10.2023
Certificate - Call Centre
CityView Business College And Computer Studies
Pretoria 01.2018
Certificate - Business Management
Capricorn Tvet College
Senwabarwana , Bochum11.2017
Matric - Finance
Motlalaohle Secondary School
Botlokwa, Sekonye11.2015
Skills
Delivery monitoring
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursPersonal development programsTimeline
Customer Service Consultant
Capitec Bank Pty Ltd
12.2022 - 03.2024
Bank Better Champion
Capitec Bank
12.2022 - 07.2023
Goods Receiving Clerk
Build It Hardware
05.2020 - 08.2020
Cashier
Build It Hardware
03.2020 - 10.2022
Bcom In Supply Chain And Logistics Management - Logistics Management
University of South Africa
Higher Certificate - Banking And Financial Support Services
University of South Africa
Certificate - Call Centre
CityView Business College And Computer Studies
Certificate - Business Management
Capricorn Tvet College
Matric - Finance
Motlalaohle Secondary School
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