Managing social media pages
Thembelani Peter
Customer Service Consultant
Midrand,GP
Summary
Thembelani is a Meticulous professional with skills in customer service relations, Sales support, problem-solving, and administration. Talented in addressing different service and product issues with a thorough and positive style. Ready to help with a focus on finding creative solutions to conflicts and complaints, delivering amazing customer service, and establishing long-lasting relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Attentive Consultant with proven skills in customer relations and problem-solving. Managing high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
6
6
years of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Service Consultant
Bathu Swag
8 2019 - Current
- Maintain records of customer interactions, transactions, comments, and complaints
- Follow up on unresolved issues to ensure customer satisfaction
- Collaborate with other departments to address customer needs and concerns
- Identify and implement strategies to improve customer service processes and procedures
- Demonstrate active listening skills to accurately identify customer needs and provide tailored solutions
- Overseeing customer account inquiries, accurately providing information to resolve service complaints, and guaranteeing customer satisfaction
- Addressing technical difficulties by quickly identifying and troubleshooting customer issues to achieve Service Level Agreement standards
- Attending incoming calls and making outgoing calls to help enhance the customer service experience
- Generating sales leads through phone and email (Fresh Desk Tickets) conversations
- Engaging with team members to achieve performance targets and uphold service excellence standards
- Stay informed about product knowledge and client-specific policies to effectively assist customers with payment methods to help close sales
- Tracked customer orders via courier service providers: Traced and monitored customer orders using courier service companies to ensure accurate and on-time deliveries
- Collaborated with Customer service department Peers to Enhance Customer Experience and Foster a team-oriented approach.
Customer Care Agent
Altron Bytes
07.2018 - 08.2019
- Efficiently Managed High Call Volumes with Timely Resolution: Successfully managed a substantial volume of calls, ensuring swift and effective resolution of customer inquiries
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Attentively Responded to Emails: Demonstrated exceptional responsiveness by promptly addressing emails with keen diligence
- Proactively Called Clients and Customers to Promote New Offerings: Initiated outbound calls to inform clients and customers about the company's latest products, services, and policies to help drive business growth
- Diffused challenging situations using conflict management techniques
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback
- Capture and update client information on relevant systems based on data received from the client
- Accurately complete all administrative and reporting requirements within agreed timeframes.
Education
Remote chat operator Certificate -
Remotely4U
Remote chat operator Certificate - undefined
Impulse Inc
Higher Certificate in Information Technology - undefined
Richfield Institute
GED -
Call Center And Business Outsourcing NQF Level 3
ALtron Bytes Peoples Solution 04.2001 -
GED -
Altron Bytes Peoples Solution
Midrand, South Africa 04.2001 -
GED -
Vision Empire Training Academy
Pinetown 04.2001 -
Skills
Inbound Call Management
Certification
Vision Empire - Computer training certificate, 09/2016 - 11/2016
Contact
0762913778, thembelani402@gmail.com
Personal Information
- Gender: Male
- Nationality: South African
References
- Treatwell Mabuza, Team leader, Bathu swag, 010880431
- Anastasia Ndlovu, Team leader, Altron bytes people’s solution(Vodacom), 0117674000
Software
Operating google apps
Operating zoom meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Agent
Altron Bytes
07.2018 - 08.2019
GED -
Call Center And Business Outsourcing NQF Level 3
04.2001 -
GED -
Altron Bytes Peoples Solution
04.2001 -
GED -
Vision Empire Training Academy
04.2001 -
Customer Service Consultant
Bathu Swag
8 2019 - Current
Remote chat operator Certificate -
Remotely4U
Remote chat operator Certificate - undefined
Impulse Inc
Higher Certificate in Information Technology - undefined
Richfield Institute
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