Melokuhle Nkosi
Katlehong
Summary
Dynamic professional with a proven track record in logistics and customer service at Colgate Palmolive Co, excelling in SAP S4 HANA and EDI systems. Demonstrates exceptional communication and leadership skills, adapt at problem-solving and working under pressure. Known for improving operational efficiency and enhancing team productivity.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
DP World Logistics
04.2024 - Current
- Booking orders with all customers.
- Amending booking dates on Proteus for planning.
- Ensuring that all telephonic orders cancellation requests are investigated before acceptance to ensure that the stock was purchased for the customer
- Ensuring that all customer requests related to stock returns are investigated
- Ensuring that queries are logged and resolved within 24 hours where possible with the customer informed of the outcome.
- Shortage, over supply or wrongly supplied stock is reported to the Principle
- To ensure that when damages are reported by customers, that a courier claim form is completed immediately.
- With reference to delivery queries, to investigate the reason for the delay and to refer the matter to the relevant warehouse supervisor for corrective action.
- Answering calls from internal staff,the customer or from the principle.
- Reporting delays and ETA to the customer
- Running Radar report daily to share with the principle
- Running reports to share with internal management
Order Fulfilment Customer Service and Logistics
Colgate Palmolive Co
04.2023 - 12.2023
- Responsible for insuring that the orders for the accounts I am a responsible for are captured released and dispatched on time to the customers using SAP S4 HANA
- Receiving of customer orders via EDI, Electronic Data Interchange insuring that pricing and configurations are correct and releasing them
- Checking for stock availability with warehousing and on the system
- Insuring that credit holds are cleared before releasing orders
- Creating of sales orders as per customers order orders VA01, VA02.
- Opening the Radar report to insure all due orders are released ZP05.
- Doing actual releasing of orders and creating delivery notes V104.
- Enquiring ot customer orders by order no. or account No VAUS
- Insuring that SKU used are correct ZM50
POD Clerk
Imperial CLDC ( Colgate Contract)
11.2022 - 04.2023
- Pods chaser
- Sending outstanding report to all relevant depos
- Follow up for all pods to be cleared
- Sending daily Reports to management
- Assisting with queries relating to Operations
- Any other reasonable instruction by management
- Warehouse
- Briefing drivers
- Handing overs pods on Proteus
OPs Clerk
Tanker Service- Food and Chemical Polokwane Depo
06.2021 - 11.2022
- Plan/Dispatch and Brief trucks to the mine
- Defriefing
- Allocate trucks according to subcontractors order numbers
- Receiving documents from all Contractors
- Uploading invoices on One network system
- Receive and responding to emails
- Tracking Subcontracts trucks using (MixTelematics and DigitRams) system
- Creating diesel orders using ILFMS system
- Training drivers on how to use Devices to link with Onelink system
- Fleet control assistant(So many times)
- Safety office assistant(Depending on duties)
Teacher/Facilitator
Alafang Secondary School
10.2020 - 04.2021
- Teaching Life Orientation
- Facilitating The Social and Emotional Learning(SEL) program Mentoring learners
- Marking
- School Administration and school coach
Data Capture
Columba Leadership
10.2019 - 06.2020
- M&E department
- Capturing detailed information from baselines
- Verifying and determining data accuracy
- Filing documents
- Escalating queries such as missing data
- Receiving and unpacking packages sent from other provinces
Administrator
NOSA
08.2018 - 07.2019
- Samtrac department
- Data capturing
- Filling
- Sending Samtrac results to students
- Uploading results on the system{OMS system (Office 365)}
- Ordering certificates of competent students
- Sending breakdown to students
- Answering calls
- Sending and answering queries of clients
- Courier certificates to different Branches
- Checking Moderation reports
- Receiving packs from all Nosa branches for Samtrac
- Call centre ,answering the inbound calls.
- Preparing course forms to go to Merseta.
- Receptionist Handling of clients account and working in Department of HWSETA.
Jobber
M4JAM
10.2015 - 08.2018
- Doing Surveys with different
- Companies/industries/constructions companies/Tuckshops/Households Making your own money
Facilitator
AbsaReadyToWork
02.2017 - 07.2018
- Facilitating in High schools
- Teaching Entrepreneurship skills, Money skills, Work skills and People's skills
- Marking and giving certificates to Competent Students
Education
Supply Chain Practitioner Level 5
Aldabri 106 Institute For Quality Pty Ltd
Alrode , Gauteng09.2023
Introduction To Samtrac
NOSA
Centurion04.2021
Skills
Hard worker
Communication skills
Work with honesty
Reliable
Good team worker
Problem solver
Work under pressure
Leadership
Entrepreneurship
Complaint Handling
Languages
English
Advanced (C1)
Isizulu
Advanced (C1)
Additional Information
Community involvement
- 100years celebration ( usher)
- Absa blanket day for Mandela 100years ( Packing goodies)
- 67 minutes Ubuntu project
- Fountain of Love Orphanage
- NGO ( People With Albinism(PWA))
- Women and children violence March
- Community giving (Alma Soup)
Reference
Donna - HR Columba leadership -0114405790
Desmond Zellie - Supervisor AbsaReadyToWork -0823362285
Hennie Oosthuizen - Manager M4Jam 0111003800
Anton Heyneke - Samtrac Manager Nosa 0829233597
Lindy - Mentor SEL (under Columba Leadership) 0832787289
Mthokozeni Mchunu - Operations Manager Tankers Service-Food and Chemicals 0722441611
Sydney Phakathi - HR Executive CLDC imperial contract Sydney.phakathi@imperiallogistics.com
Timeline
Customer Service Agent
DP World Logistics
04.2024 - Current
Order Fulfilment Customer Service and Logistics
Colgate Palmolive Co
04.2023 - 12.2023
POD Clerk
Imperial CLDC ( Colgate Contract)
11.2022 - 04.2023
OPs Clerk
Tanker Service- Food and Chemical Polokwane Depo
06.2021 - 11.2022
Teacher/Facilitator
Alafang Secondary School
10.2020 - 04.2021
Data Capture
Columba Leadership
10.2019 - 06.2020
Administrator
NOSA
08.2018 - 07.2019
Facilitator
AbsaReadyToWork
02.2017 - 07.2018
Jobber
M4JAM
10.2015 - 08.2018
Supply Chain Practitioner Level 5
Aldabri 106 Institute For Quality Pty Ltd
Introduction To Samtrac
NOSA
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