Modjadji Mashau
RECEPTIONIST And Claim Administrator
Katlehong
Summary
Dedicated and experienced Office Receptionist and Claims Administrator with a strong background in front desk operations, customer service, and administrative support. Adept at creating a welcoming, professional environment for visitors and staff, while ensuring smooth and efficient day-to-day office functions.
As a Claims Administrator, I effectively process, manage, and resolve insurance claims by verifying coverage, maintaining accurate documentation, and ensuring clear communication with clients. I prioritize compliance with policy terms and deliver high-quality service that aligns with company standards.
Known for my proactive approach, strong multitasking skills, and attention to detail, I serve as a reliable point of contact and support for both internal teams and external clients—consistently contributing to enhanced office productivity and customer satisfaction.
Overview
10
10
years of professional experience
4
4
Languages
Work History
RECEPTIONIST AND CLAIM ADMINISTRAOR
Worldwide Advisory Services
09.2017 - Current
- Delivered exceptional front desk customer service, maintaining a professional and welcoming environment.
- Operated a 30-line switchboard, efficiently directing internal and external calls.
- Managed courier deliveries and outgoing parcels.
- Assisted the HR department with candidate screening, interview scheduling, and polygraph test arrangements.
- Facilitated onboarding and induction for new staff; assisted with training.
- Performed document management including faxing, scanning, and accurate data capturing.
- Conducted thorough audits of 200+ employee files, ensuring compliance and accuracy.
- Verified and vetted employee sick notes.
- Scheduled and coordinated internal and external meetings.
- Planned and executed company events (e.g., annual Christmas parties).
- Handled procurement of groceries and office stationery.
- Maintained high standards of office hygiene, overseeing housekeeping staff.
- Managed office maintenance, including kitchen and bathroom facilities.
- Captured customer data in company systems.
- Assisted in claim uploads and supported the call center with overflow duties.
- Addressed social media complaints, ensuring prompt and professional responses.
RECEPTIONIST
Tasal solar
05.2015 - 05.2016
- Provided a warm and professional welcome to visitors, ensuring excellent front-line service.
- Operated a 15-line switchboard, efficiently handling and directing incoming calls.
- Coordinated and prepared the boardroom for meetings, ensuring readiness and professionalism.
- Assisted with serving refreshments, including tea, during meetings and guest visits.
- Performed accurate data capturing to maintain up-to-date records and systems.
- Handled filing and scanning of important documents, maintaining proper document management.
- Resolved solar geyser claims, ensuring efficient processing and follow-up.
- Responded promptly to customer queries, providing timely support and solutions.
Education
HIGHER NATIONAL CERTIFICATE - Information Technology Concepts, End user Computer, IT terminology, Productivity Programs, Microsoft Office Word 2010, Microsoft Office Excel 2010, Microsoft Office PowerPoint 2010, Internet program
Thuthukani Ma Afrika Development Centre
HIGHER NATIONAL CERTIFICATE - Fundamentals of Human Resources, Recruiting and staffing, Training and development, Performance management and evaluations, Payroll and benefits, Succession planning
Alison
HIGHER NATIONAL CERTIFICATE - Montessori Teaching - Fundamental Concepts & Principles, Movement and Cognition, Choice, Interest, Extrinsic Rewards are Avoided, Learning with and from Peers, Learning in Context, Teacher Ways and Child Ways, Order in Environment and Mind
Alison
HIGHER NATIONAL CERTIFICATE - Perform Basic Life Support and First Aid Procedures
Global learning services
HIGHER NATIONAL CERTIFICATE - Contact Centre and Business Process Outsourcing support level 03
Training Force
Skills
- Strong Customer Service orientation with a professional and friendly approach
- Experienced in Organizing Functions and coordinating company events
- Excellent problem-solving abilities and proactive mindset
- Performs well under pressure, maintaining accuracy and composure
- Committed to meeting company deadlines and delivering quality work
- Active listener with strong interpersonal communication skills
References
ANNETTE, TALJAARD, Annette@wwas.co.za, 0825185855, worldwide Advisory services
DRIVING LICENSE
Driving license category code 10
COURSES
- Thuthukani Ma Afrika Jun 2017 - Jul 2017 COMPUTER LITERACY
- Alison Nov 2022 FUNDAMENTALS OF HUMAN RESOURCES
- Alison Dec 2022 MONTESSORI TEACHING - FUNDAMENTAL CONCEPTS & PRINCIPLES 4132-27450498
- Global learning Services Nov 2023 - Nov 2023 PERFORM BASIC LIFE SUPPORT AND FIRST AID PROCEDURES
- Service Seta (Training Force) Jun 2023 - Jun 2023 CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING SUPPORT
Timeline
RECEPTIONIST AND CLAIM ADMINISTRAOR
Worldwide Advisory Services
09.2017 - Current
RECEPTIONIST
Tasal solar
05.2015 - 05.2016
HIGHER NATIONAL CERTIFICATE - Fundamentals of Human Resources, Recruiting and staffing, Training and development, Performance management and evaluations, Payroll and benefits, Succession planning
Alison
HIGHER NATIONAL CERTIFICATE - Montessori Teaching - Fundamental Concepts & Principles, Movement and Cognition, Choice, Interest, Extrinsic Rewards are Avoided, Learning with and from Peers, Learning in Context, Teacher Ways and Child Ways, Order in Environment and Mind
Alison
HIGHER NATIONAL CERTIFICATE - Perform Basic Life Support and First Aid Procedures
Global learning services
HIGHER NATIONAL CERTIFICATE - Contact Centre and Business Process Outsourcing support level 03
Training Force
HIGHER NATIONAL CERTIFICATE - Information Technology Concepts, End user Computer, IT terminology, Productivity Programs, Microsoft Office Word 2010, Microsoft Office Excel 2010, Microsoft Office PowerPoint 2010, Internet program
Thuthukani Ma Afrika Development Centre
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