Interpersonal skill
Melody Kaseke
Restaurant Supervisor
Booysens,Johannesburg
Summary
Service-centric Restaurant Supervisor with 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.Increasing team productivity while meeting exacting standards for presentation and taste.
Accomplished multitasker with disciplined approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Service Agent position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Restaurant Supervisor
LA Rouge Lounge, Westgate
Harare
12.2018 - 02.2020
- Worked under the general guidance of the Restaurant Manager, assisting in the smooth running of the restaurant to deliver a high standard of service and customer satisfaction
- Maintained knowledge and ensured compliance with policies standards and service of the hospitality industry
- Supervised staff to always maintain Knowledge of personal appearance and hygiene
- Provided a visible ambience to the restaurant to ensure that all customer request and queries are responded to promptly
- Inspired bar and kitchen staff to deliver friendly and efficient service always
- Daily stock Control and full weekly audit in order to maintain inventory costs
- Reduced weekly spoilages by 80% through ensuring proper storage of stock and put in place proper stocks purchasing cycle
- Ensured storeroom and cold rooms are kept clean and tidy, stock placed away correctly
- Introduced staff weekly supervisory roles to increase accountability and groom leadership qualities among staff
- Re evaluating the beverage and wine list offered, highlighting trends and new products to managers
- Ensured all cash, change, float and till procedures are carried out in accordance with company policy.
Store Assistant
Royal Foods
Harare
10.2018 - 11.2018
- This was a part time job after finishing Retail Training program
- Interacting with customers and identifying their needs and preferences
- Delivering exceptional sales service for improved customer satisfaction
- Operating cash registers and point of sale machines
- Receiving and verifying the quality and quantity of new orders
- Enforcing in store security and health & safety procedures and regulations
- Maintaining the highest level of visual merchandising and store conditions
- Keeping the store fully stocked.
Food and Beverage Supervisor
Ruwa Golf Resort Holdings
07.2017 - 08.2018
- Managed the Food and Beverage service at the resort
- Co-ordinated all actions involving customers welcoming guests, ordering, delivering the food and beverage
- Supervised the mise-en-place of the assigned station to ensure smooth service during operation
- Ensured staff reports to work on time and there is clear operation of shifts
- Maintained overall cleanliness around the work area
- Participated in regular meetings and briefings as scheduled by the food and beverage manager
- Proactively identify and meet customers needs through seeking feedback from customers
- Deliver Golf or Polo Crosse tournaments food and beverages for 30 to 100 plus players on almost every weekend
- Communicate with front office, finance, greens keeping, housekeeping and estate maintenance departments on a regular basis
- Act as the event contact person responsible for preparing quotations and function forms, selling the venue and liaising with potential patrons.
Receptionist
Ruwa Golf Resort Holdings
08.2015 - 07.2017
- Assisted with Golf day administration
- Disseminate information to guests about the golf resort products and service as well as circulate documented information to various departments, critical for daily operations
- Provide clerical support by performing daily basic bookkeeping on revenue and expenditure, issuing out petty cash for daily expenses as well as cashing in daily revenue
- Manage front office(reception area) by cleaning and organizing work desk and visitor lobby
- Managed itineraries and arranged bookings for meetings, conferences and special events
- Maintained security by following procedures, monitoring logbook and issuing visitor badges
- Provided directions to golfers, to golf related areas, and distributed score cards
- Notified company personnel of visitor arrival
- Managed guest queries and gave feedback in a genuine, professional manner
- Assisted the food and beverage department when it was busy, also served food and beverage.
Waitress
Cresta Churchill Hotel
12.2009 - 06.2011
- Provided a warm welcome to guests as they arrived
- Served guests to the optimum standard required
- Disseminate information to guests about hotel products and services as well as circulate documented information to various departments critical for daily operations
- Being a team player and being able to to effectively up sell additional products when appropriate
- Ensured the food service area is clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Looking after guest with special needs i.e dietary requirements
- Taking accurate food and beverage orders using a POS ordering software, order slips or by memorization
- Report any equipment failures and problems to the maintenance department
- Oversee accommodation, conference, room preparation, stationery, food and beverage requirements for conference delegates 20 to 100 plus people per conference.
Education
BSc (Honors) Degree - Travel and Recreation
Chinhoyi University of Technology
Chinhoyi Zimbabwe 01.2011 - 04.2016
Certificate In Retail Training -
Premon Retail Training
Harare Zimbabwe 11.2018 - 12.2018
Diploma - Tourism and Business Studies
ICM
Bulawayo Zimbabwe 01.2009 - 04.2011
Certificate In Travel And Tourism -
ICM
Bulawayo Zimbabwe 02.2007 - 05.2008
Advanced level -
Mzilikazi High School
Bulawayo Zimbabwe 02.2002 - 04.2004
Skills
Problem solving
undefinedInterests
Art
Timeline
Restaurant Supervisor
LA Rouge Lounge, Westgate
12.2018 - 02.2020
Certificate In Retail Training -
Premon Retail Training
11.2018 - 12.2018
Store Assistant
Royal Foods
10.2018 - 11.2018
Food and Beverage Supervisor
Ruwa Golf Resort Holdings
07.2017 - 08.2018
Receptionist
Ruwa Golf Resort Holdings
08.2015 - 07.2017
BSc (Honors) Degree - Travel and Recreation
Chinhoyi University of Technology
01.2011 - 04.2016
Waitress
Cresta Churchill Hotel
12.2009 - 06.2011
Diploma - Tourism and Business Studies
ICM
01.2009 - 04.2011
Certificate In Travel And Tourism -
ICM
02.2007 - 05.2008
Advanced level -
Mzilikazi High School
02.2002 - 04.2004
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