Angelique Gerber

Social Media Manager of 4 Key Accounts:

• Ensuring that I delivered excellent customer service by addressing and resolving customer inquiries, complaints, messages & comments.
• Reviewing Analytics, to conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
• Creating content (reels, videos, posts, editing images) , doing posts & write ups daily (up to 18 posts a week) for all social media platforms (Incl Instagram, Facebook, Tik Tok).. Therefor driving awareness and engagement, and ultimately driving sales for our clothing brand and accessories. Also focusing on driving foot fall of potential students to join our fitness classes
• Designing all posters/content for Social Media on Canva for marketing purposes to drive sales & engagements with potential members for our classes

Managing all Google accounts (3 studios):

• Ensuring that I delivered excellent customer service by addressing and resolving customer inquiries, complaints, messages, reviews & comments. Therefor driving awareness and engagement, and ultimately driving sales for our clothing brand and accessories. Also focusing on driving foot fall of potential students to join our fitness classes
• Updating images from all 3 studios, ensuring our account is visually pleasing to all potential customers
• Reviewing Analytics, to conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
• Adding all new products to the Google Shop to drive sales to through our website.
• Keep key profile information up to date, trading Hours, contact details, etc.

Design newsletters on Mailerlite

• Design all artwork for Newsletter.
• Do all write ups for the newsletter.
• Link all products to the website
• Design the overall newsletter and send out to relevant target market.

Shop Manager

• Interacted well with customers to build connections and nurture relationships.Therefor driving awareness and engagement, and ultimately driving sales for our clothing brand and accessories. Also focusing on driving foot fall of potential students to join our fitness classes
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• I'm great at driving sales through regular customers and new walk-In customers

WooCommerce

• Ensuring all Workshops & special events are added as products on the website. Ensuring all information is available and customers has all the information they need i.e driving sales .

Managing Classes and Special Events on Octiv

• Creating workshops & packages, ensuring customer experiences on the app is pleasant and therefore driving sales of available class packages & workshops.
• Managing Client accounts, ensuring all contracts are correctly loaded and members booked in according to classes attended
• Keeping class registers up to date

Fitness Class Instructor

• I instruct various fitness classes (Incl. Burlesque, Aerial Hoop, Aerial Silks, Pole Fitness)
• Ensure registers are up to date with attendees

Professional Aerialist and dancer for various events, shows, launches, etc.

• Perform on various aerial apparatus' at various functions, events, corporates etc.
• Perform as a dancer in various shows

• Managing the clothing retail shop
• Stock Managing of all Stock in the shop
• Manage consignment contracts, sales & stock
• Managing products on the website (WooCommerce)
• Managing Orders
• Dealing with enquiries
• Managing Retailer accounts
• Model for the social media & website content.

• Overseeing all staff
• Overseeing housekeeping
• Overseeing maintenance in the Lodge
• Compiling Quotations & Invoices
• Dealing with reservations/bookings
• Overseeing Stock Taking
• Purchasing goods for the lodge (groceries, amenities, etc.)
• Co-ordinating & planning events (including, weddings, events, Birthdays, etc.)
• Managing the Spa
• Managing the restaurant (ensuring breakfasts, Lunches & dinners run smoothly)
• Managing Food & Beverages
• Petty Cash
• Managing Staff Schedules
• Managing Staff Hours for Salaries/ Over-Time
• Marketing.

• Checking all contract payments for correctness & ensuring that all documentation is attached and correct
• Capturing payments
• Reporting on Monthly Commitments, Leases, Accruals, Fruitless & wasteful expenditure
• Reporting on Commitment & Lease Recon.

• Receiving invoices on the LOGIS system
• Handle enquiries
• Checking and verifying all submissions submitted for procurement purposes to ensure they adhere to the regulations
• Authorizing orders for the submissions
• Capturing Issue Vouchers
• Reporting on LOGIS-BAS Reconciliation.

• Receiving invoices on the LOGIS system
• Handle enquiries
• Checking and verifying all submissions submitted for procurement purposes to ensure they adhere to the regulations
• Capturing orders for the submissions
• Capturing Issue Vouchers
• Reporting on LOGIS-BAS Reconciliation.

• SPA’S Training Claims
• Trade Test Certificates
• Stocktaking of Stationary
• Handle enquiries.