Melissa Simone Jacobs

Provides comprehensive financial, administrative and operational support within SAPS, ensuring the efficient management of records, operational reporting, case administration and compliance with SAPS National Instructions. Supports operational policing through accurate information management, financial administration and document control while maintaining the highest standards of confidentiality and professionalism.

Key Responsibilities

• Provide comprehensive administrative and financial support to operational and support environments.
• Administer salary enquiries, overtime claims, allowances and leave administration.
• Process domestic and international travel claims in accordance with departmental policies.
• Work extensively on the GAGS system for operational and administrative processing.
• Capture, verify and submit the Daily OPAM reports to support operational performance management.
• Administer and regulate criminal case dockets using the Crime Administration System (CAS).
• Print criminal profiles from the CRIM system and accurately file them on the CAS system to ensure complete and compliant case records.
• Scan, upload and maintain documentation using the e-Docket system.
• Process and maintain approximately 100 criminal case dockets per month while ensuring compliance with SAPS National Instructions.
• Receive, register and allocate statements, affidavits and investigative documentation.
• Maintain fingerprint documentation, registers, warrants and official SAPS records.
• Manage confidential information and documentation with a high degree of integrity and accuracy.
• Maintain filing systems and document control in accordance with SAPS policies.
• Liaise with internal stakeholders to ensure the accurate and timely flow of operational information.
• Support operational and detective environments through efficient administrative coordination.
• Ensure compliance with Public Service Regulations, SAPS policies and National Instructions.
• Perform general office administration, correspondence management and records management functions.
• Contribute to the effective functioning of the administration section through sound organisational and time management practices.
• Processed cas gags, crim, and e-docket systems for daily case administration.
• Reviewed confidential operational information to maintain consistently high accuracy.
• Managed high-volume administrative workloads while meeting strict reporting deadlines.
• Filed accurate reporting documents to support operational policing compliance.
• Execute general salary enquiries
• Compile Itineraries
• Peruse, scan, upload and process domestic and overseas claims
• Administer and submit overtime claims
• Distribute IRP 5’s to all employees
• Peruse allowances: Sundays, Public Holidays and Night shifts
• Peruse telephone accounts, receive payments and process
• receipts
• Deposit funds at relevant financial institution
• Process various leave types
• Copying and filing

• Supports private bankers with quality business origination and compliance checks.
• Supports private bankers in meeting new business targets each month.
• Captures finance application details for accurate processing and recordkeeping.
• Liaises with dealers on invoicing registration and required documentation sets.
• Checks documentation for accuracy before submitting for verification and pay-out.
• Compiles documents for verification and subsequent pay-outs to stakeholders.
• Identifies cross-selling opportunities alongside private bankers during business discussions.
• Secures approvals for dispensations and clears non-approved dealers.
• Follows correct processes for each transaction step and approval.

• Reconciled debits and credits for dealer settlement reports accurately.
• Wrote and captured journal vouchers and deal extensions for records.
• Processed cheque requisitions and executed payouts for timely disbursement.
• Calculated deal cancellation figures for settlement accuracy and follow-up.
• Compiled documents for deal reversal and cancellation processing procedures.
• Processed deal cancellations and reversals according to agreed controls.
• Followed up late entries and arrear deposits with business partners by email.
• Cleared arrear deposits on VAF accounts to maintain account standing.
• Reported weekly late entries to managers and head office for visibility.
• Reported monthly late entries to head office for ongoing oversight.
• Loaded deals and performed deal maintenance for system readiness.
• Released VAF electronic payouts for approved transactions and schedules.
• Performed non-scored and scored processing for varying deal types.
• Verified contracts and non-scored items to support compliant documentation.
• Issued non-scored and scored payouts to complete customer transactions.
• Handled home loan registration payments to keep registrations progressing.
• Filed paperwork to maintain organised, audit-ready documentation.