Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic

Sonja Van Rooyen

Assistant Manager / Admin Clerk
Middelburg Eastern Cape

Summary

I have extensive knowledge of the Corporate Sales world - inlculing managing staff - presentation skills and international courses.

I have changed career's recently and have been working in the agriculture business in the admin and management divisions Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

32
32
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Assistant Manager /Administrative Clerk

BKB Distribution Centre
Middelburg Eastern Cape
07.2021 - Current
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Sales Executive

Telkom SA
Newcastle
01.1991 - 01.2004
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Developed and implemented account management plans to establish customer satisfaction.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to team objectives in fast-paced environment.
  • Consulted with businesses to supply accurate product and service information.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Generated advertising brochure for vendor use.

Education

High School Diploma -

Newcastle Highs School
Newcastle
01.1982 - 11.1987

Diploma - Diploma

Techinicon SA
Newcastle
01.2006 - 12.2009

Skills

Administrative experience

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Software

Microsoft Office

Syspro

Certification

International Driving Skills

Interests

Running

Timeline

Assistant Manager /Administrative Clerk

BKB Distribution Centre
07.2021 - Current

Diploma - Diploma

Techinicon SA
01.2006 - 12.2009

Sales Executive

Telkom SA
01.1991 - 01.2004

High School Diploma -

Newcastle Highs School
01.1982 - 11.1987
Sonja Van RooyenAssistant Manager / Admin Clerk