Megan Wilcox
Cape Town
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and active listening skills at Portalia Pizzaria & Deli to enhance guest relations and ensure a welcoming dining experience. My commitment to reliability and effective communication fostered a team-oriented atmosphere, significantly contributing to service excellence.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Waitress
Portalia Pizzaria & Deli
Cape Town
02.2022 - 02.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Melkbosstrand High School
Cape Town, South Africa 01.2021 - 12.2021
Skills
Customer service
Strong multitasking
Active listening
Reliability and punctuality
Hospitality and accommodation
Communication skills
Guest relations management
Cooking and baking
I have a strong passion for cooking and baking, and i enjoy exploring new recipes. This allows me to enhance my skills in following detailed, step-by-step instructions. Additionally, it fosters patience and encourages me to take notes for future attempts to ensure success. I view challenges as learning opportunities and remain persistent, never allowing setbacks to deter me from achieving my goals.
Timeline
Waitress
Portalia Pizzaria & Deli
02.2022 - 02.2025
High School Diploma -
Melkbosstrand High School
01.2021 - 12.2021
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