Mduduzi Fortune Manzini
Tembisa,GP
Summary
I excelled as a Shop Assistant at Kwa Mam Thandi, enhancing store operations and customer satisfaction. Leveraging POS systems and relationship-building skills, I improved safety and production, actively engaged with customers to boost sales through promotions, and volunteered for extra shifts, demonstrating commitment and a results-driven approach. Organized works well with no supervision and maintains focus on delivering top-notch service. Known for taking initiative and trained in customer service use and maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Shop Assistant
Kwa Mam Thandi
06.2021 - 04.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Zitikeng Secondary School
Andrew Mapheto Drive &, Jabu Mdunge St, Kopanong, 12.2023
Skills
- POS Systems
- Supply Maintenance
- Records Management
- Stock replenishment
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Timeline
Shop Assistant
Kwa Mam Thandi
06.2021 - 04.2023
High School Diploma -
Zitikeng Secondary School
Similar Profiles
Jessy MiaudJessy Miaud
Assistante maternelle at MAM les luciolesAssistante maternelle at MAM les lucioles
Ayman ShaikAyman Shaik
Teaching Assistant at University of Kwa-Zulu NatalTeaching Assistant at University of Kwa-Zulu Natal
MEG ROBINSONMEG ROBINSON
Vice President, Consumer Engagement at MAM Baby North AmericaVice President, Consumer Engagement at MAM Baby North America