mduduzi vilakazi
DC Operations Manager
boksburg,Gauteng
Summary
Proven leader in operations management, adept at problem-solving and performance enhancement, with significant achievements at Massmart Logistics. Excelled in staff management, operational efficiency, and customer service, leading to streamlined operations and increased profitability. Skilled in MS Office and team leadership, consistently improving operational outcomes and staff accountability.
Overview
22
22
years of professional experience
Work History
Operations Manager
Massmart Logistics
11.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
Shift Manager
Massmart Logistics
09.2012 - 10.2020
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Inventory Manager
Mass Discounters
10.2007 - 08.2012
- Created and updated regular inventory reports and records.
- Maintained inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular Cycle counts and Investigations to correct in accuracies ,implementing efficient tracking systems and Scorecards.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, Commodities and product types.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Analyzed inventory data to identify and address stock discrepancies.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Distribution Manager
Game Border Warehouse
11.2002 - 08.2007
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Developed and managed operating budget, meeting department goals.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Managed exports to African countries inline with the country specifications.
- Involved in staff hiring and managing all resources including equipments.
- Engaged and managed transporters and shipping cost to stores.
- Conducted stocktakes and audits to ensure accuracies.
Education
GED -
University of Capetown
Cape Town, South Africa 04.2001 -
Certificate - Business Management
Tower Stone
Woodmead, South Africa 04.2001 -
Certificate - Business Management
Massmart Coporate University
Johannesburg, South Africa 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
Performance reporting
Team Leadership
MS Office
Operational Efficiency
Data Analysis
Operations Monitoring
Additional Information
Available after a Notice period of 31 days.
Timeline
Operations Manager
Massmart Logistics
11.2020 - Current
Shift Manager
Massmart Logistics
09.2012 - 10.2020
Inventory Manager
Mass Discounters
10.2007 - 08.2012
Distribution Manager
Game Border Warehouse
11.2002 - 08.2007
GED -
University of Capetown
04.2001 -
Certificate - Business Management
Tower Stone
04.2001 -
Certificate - Business Management
Massmart Coporate University
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased company savings by 3% through Labor management and increased productivity and Multi-skilling .
- Promoted to Operations Manager after 17 years with the company, started as a Casual worker.
- Reduced operational expenses by 3% by streamlining resources with operations.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Xhosa
Intermediate (B1)
Interests
Exposure to different environment
Software
Sap erp
Triceps
Trakmatic
Rds
Microsoft
Power bi
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins