Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Work Availability
Accomplishments
Languages
Interests
Software
Quote
Generic
mduduzi vilakazi

mduduzi vilakazi

DC Operations Manager
boksburg,Gauteng

Summary

Proven leader in operations management, adept at problem-solving and performance enhancement, with significant achievements at Massmart Logistics. Excelled in staff management, operational efficiency, and customer service, leading to streamlined operations and increased profitability. Skilled in MS Office and team leadership, consistently improving operational outcomes and staff accountability.

Overview

22
22
years of professional experience

Work History

Operations Manager

Massmart Logistics
11.2020 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.

Shift Manager

Massmart Logistics
09.2012 - 10.2020
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Inventory Manager

Mass Discounters
10.2007 - 08.2012
  • Created and updated regular inventory reports and records.
  • Maintained inventory levels to meet customer demands at all times.
  • Enhanced inventory accuracy by conducting regular Cycle counts and Investigations to correct in accuracies ,implementing efficient tracking systems and Scorecards.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, Commodities and product types.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.

Distribution Manager

Game Border Warehouse
11.2002 - 08.2007
  • Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
  • Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Developed and managed operating budget, meeting department goals.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Managed exports to African countries inline with the country specifications.
  • Involved in staff hiring and managing all resources including equipments.
  • Engaged and managed transporters and shipping cost to stores.
  • Conducted stocktakes and audits to ensure accuracies.

Education

GED -

University of Capetown
Cape Town, South Africa
04.2001 -

Certificate - Business Management

Tower Stone
Woodmead, South Africa
04.2001 -

Certificate - Business Management

Massmart Coporate University
Johannesburg, South Africa
04.2001 -

Skills

Operations Management

Additional Information

Available after a Notice period of 31 days.

Timeline

Operations Manager

Massmart Logistics
11.2020 - Current

Shift Manager

Massmart Logistics
09.2012 - 10.2020

Inventory Manager

Mass Discounters
10.2007 - 08.2012

Distribution Manager

Game Border Warehouse
11.2002 - 08.2007

GED -

University of Capetown
04.2001 -

Certificate - Business Management

Tower Stone
04.2001 -

Certificate - Business Management

Massmart Coporate University
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Increased company savings by 3% through Labor management and increased productivity and Multi-skilling .
  • Promoted to Operations Manager after 17 years with the company, started as a Casual worker.
  • Reduced operational expenses by 3% by streamlining resources with operations.

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Xhosa
Intermediate (B1)

Interests

Exposure to different environment

Software

Sap erp

Triceps

Trakmatic

Rds

Microsoft

Power bi

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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mduduzi vilakaziDC Operations Manager