Mduduzi Masilela
Fleet Perfomance Analyst
Boskburg
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
Work History
Fleet Perfomance Analyst MARC
Barloworld Equipment
03.2023 - Current
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identified and resolved problems through root cause analysis and research.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Optimized core processes to improve business performance and operational agility.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Acting MARC Support Manager
Barloworld Equipment
01.2023 - 05.2023
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed specialist team to provide technical assistance and customer service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
MARC Component Planner
Barloworld Equipment
10.2019 - 03.2023
- Recognized potential issues with inventory and quality control and engineered changes.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Monitored and tracked progress of projects using Gantt charts and project management software.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Analyzed event costs to identify areas of improvement and cost savings.
- Produced concept plans for high-profile corporate meetings and events.
- Monitored and controlled event expenditures to meet budgets.
Marc Costing Clerk
Barloworld Equipment
09.2017 - 09.2019
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Processed vendor and supplier payments on weekly basis.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments SAP, CRM and AMT
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created improved filing system to maintain secure client data.
- Audited and corrected billing and posting documents for accuracy.
Field Service Administrator
Barloworld Equipment
06.2014 - 09.2017
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed company schedule to coordinate calendar and arrange travel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated with human resources department to handle payroll and personnel databases.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Mining Equipment Management
CAT
Isando 04.2001 -
No Degree - Electrical Engineering N3
Mpondoza Nkomo FET College
Emalahleni(Witbank) 04.2001 -
High School Diploma -
Ilanga Secondary School
Leerastfontein Duvha 04.2001 -
Skills
Trend Forecasting
System Analysis
Information Gathering
Issue Identification
Trend Modeling
Root Cause Analysis
Audit Support
Statistic Analysis
Evidence-Based Decision Making
Risk Analysis
Data Research and Validation
MS Excel
Deadline Adherence
Data Integrity Assurance
Business Operations Analysis
Report Preparation
Strategic Planning
Continuous Improvement
Project Management
Budget Development
Financial Statements Expertise
Forecasting Ability
Analytical Thinking
Data Modeling
Trend Analysis
Cost Control Programs
Budget Forecasting
Compliance Analysis
Multiple Priorities Management
InfoSec
Finance
Financial Accountability
Corrective Action Planning
Account Reconciliation
Financial Management
Dancing , Reading, Puzzle arrangemnet
i usually listen to Beyonce Music and meditate with the Choreography , i Break and Build Puzzle to stay Calm
Timeline
Fleet Perfomance Analyst MARC
Barloworld Equipment
03.2023 - Current
Acting MARC Support Manager
Barloworld Equipment
01.2023 - 05.2023
MARC Component Planner
Barloworld Equipment
10.2019 - 03.2023
Marc Costing Clerk
Barloworld Equipment
09.2017 - 09.2019
Field Service Administrator
Barloworld Equipment
06.2014 - 09.2017
No Degree - Mining Equipment Management
CAT
04.2001 -
No Degree - Electrical Engineering N3
Mpondoza Nkomo FET College
04.2001 -
High School Diploma -
Ilanga Secondary School
04.2001 -