Hobbies: Soccer, Trading, Internet and Reading
Mdludlu Wonga
Consultant
Kuils River
Summary
Dedicated individual focused on delivering exceptional results through effective teamwork and communication. Experienced in managing multiple tasks under pressure, consistently meeting deadlines. Strong analytical skills with a solid understanding of business operations and database systems. Quick learner with a commitment to mastering new technologies and software.
Overview
18
18
years of professional experience
1
1
Language
Work History
New Business Consultant
Tenacity
09.2015 - 04.2019
- Handling incoming calls & providing customer service
- Handling customer enquiries and providing resolution to issues raised
- Adhering to day to day operation ,instructions and expectations of day depending on issues raised,e.g. being required to help out in deferent departments with in the company for a specific time or period.Availing myself for new campaigns that the company would to start and provide feedback on those and different other processes and certain changes that the company would implement.Over and above familiarise myself with other sections or department within the company for growth and learning purposes
Document Vetting
Tenacity Financial Services
09.2020 - Current
- reviewing and obtaining documents
- offer support to both new and existing consultants regarding procedural updates or process adjustments as needed
- ensuring compliance with organizational protocols and regulatory mandates whilst preserving customer experience.
- Support formulation of processes and procedures to uphold consistency in service delivery, especially for frequently asked questions.
Adsl Support
Telkom Mobile
09.2008 - 01.2011
- handling incoming customer requests while promptly resolving identified issues.
- deliver support and direction to customer service staff such as technicians
- delivering technical assistance for customer premises equipment via incoming or outgoing calls
- Uphold compliance with defined customer service standards
- complying with daily operational guidelines and standards of telkom business call center
- Engage with team leaders to uphold consistency in responding to client inquiries and directing to appropriate departments.
Education
No Degree - Management
Seta
Tenacity Building I.T. specialist course - undefined
Crawford College
Cape Town01-2007
Matric Certificate - undefined
Perseverance senior secondary school
Belhar, Cape Town01-1999
Skills
Creative problem-solving Analytical skills
References
- Clinton, Assure, Adsl Manager, Assuredc@telkom.co.za, (021) 414 2079, 0814635059, Telkom
- Thulani xakwa, (021) 928 1000, Document vetting, ManagerTenacity
- Jaime young, 0619266361, sales manager tenacity
Interests
Timeline
Document Vetting
Tenacity Financial Services
09.2020 - Current
New Business Consultant
Tenacity
09.2015 - 04.2019
Adsl Support
Telkom Mobile
09.2008 - 01.2011
I.T. specialist course - undefined
Crawford College
Matric Certificate - undefined
Perseverance senior secondary school
No Degree - Management
Seta