Mcebo 'Ezra' Mngoma
Cape Town
Summary
Dynamic leader with a proven track record at Africurator Digital Manufacturing, excelling in innovation management and agile project management. Successfully developed market-fit solutions that enhanced customer satisfaction and boosted sales performance. Known for fostering interdisciplinary collaboration and leveraging design thinking to drive impactful results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Africurator Digital Manufacturing
06.2023 - Current
- Developed strong partnerships with other establishments to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT project.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
Project Manager
ERF 1360 Landscaping Project
02.2023 - 12.2023
- Site management, enforcement of required building standards, material and tooling procurement, setting project timeframes and project deliverables, hiring and remuneration
- Successfully managed the project simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large project.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Social Media Content Creator
UJ ADC
10.2022 - 01.2023
- Create social media engaging content, raise academic awareness and promote the University of Johannesburg brand, cocreate media content, set strategies to create and execute viral posts
- Collaborting with software development team to make the website user friendly and user intuitive, creating social media content, consistently publishing social media content, automating, and intergrating all advertising tools
Marketing Manager
Red Cup Village 3D
11.2021 - 04.2022
- Developed strategies and action plans to generate more leads, qualify leads and retain customers and boosted our sales funnel by 18% in 2022 using email marketing and SEO
- Conduct market research, research and develop market-fit solutions, create awareness and build brand value which resulted in 25% traction across socials
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Campaign Manager
Susen Bags Pty Ltd.
02.2018 - 11.2021
- Spearheaded search engine marketing initiatives that significantly improved organic rankings and drove website traffic.
- Developed strategic partnerships with fashion industry influencers and vetting prospect brick and mortar locations to increase brand visibility and reach new audiences.
- Managed vendor relationships for outsourced marketing services, ensuring timely delivery of assets and optimal results from collaborations.
Waitron/Front-of-House
Countess Restaurant Melville
02.2017 - 01.2020
- Rendering quality standard customer service, controlling restaurant oncoming traffic, housekeeping, placing customer orders, upselling, making recommendations, attending to customer questions and complaints, and realizing monthly sales targets.
- Demonstrated a proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance in pressure situations.
- Managed time efficiently in order to complete all housekeeping tasks within the shift .
Education
Postgraduate Diploma in Management - Entrepreneurship
University of Cape Town
Cape Town12-2023
BCom - Entrepreneurial Management
University of Johannesburg
Johannesburg11-2021
National Diploma in Industrial Engineering - Industrial Engineering
Durban University of Technology
DurbanSkills
- Design Thinking
- Search Engine Optimisation (SEO)
- Agile Project Management
- Social Media Advertising & Management
- Market Research
- E-Commerce
- CRM
- Graphic design
- Sales Leadership
- Corporate strategy development
- Innovation management
- Marketing Automation
- New Product Development
- Design & Culture Intelligence
- Inclusive Leadership
- Creativity and Innovation
- Interdisciplinary Collaboration
- Problem Solving
- Systems Thinking
- Empathy Mapping
- Soft Skills
- Technical Expertise
Certification
Design Thinking Foundations, Hasso Plattner D-School Afrika, 08/01/24 - 10/31/24
Project partner: Western Cape Government Department of Economic Development and Tourism.
Merits And Awards
- UCT Genesis (PG Dip Entrepreneurship) Class Leadership Prize, 2023
- Design Thinking Foundations Programme
Accomplishments
- UCT Genesis (PG Dip: Management in Entrepreneurship) Class Leadership Prize, 2023
- Design Thinking Week (4-day Design Thinking Programme with a project partner; Muizenberg Improvement District)
- Design Thinking in Africa (36-hour online programme with a project partner as UN HABITAT in Egypt)
Timeline
Africurator Digital Manufacturing
06.2023 - Current
Project Manager
ERF 1360 Landscaping Project
02.2023 - 12.2023
Social Media Content Creator
UJ ADC
10.2022 - 01.2023
Marketing Manager
Red Cup Village 3D
11.2021 - 04.2022
Campaign Manager
Susen Bags Pty Ltd.
02.2018 - 11.2021
Waitron/Front-of-House
Countess Restaurant Melville
02.2017 - 01.2020
Postgraduate Diploma in Management - Entrepreneurship
University of Cape Town
BCom - Entrepreneurial Management
University of Johannesburg
National Diploma in Industrial Engineering - Industrial Engineering
Durban University of Technology
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