Mberii M Kamahene
Windhoek
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Client Implementation Specialist
FNB Commercial Digital Channels
Windhoek
06.2022 - Current
- Grow transactional volumes, growth across digital platforms.
- Comply with and adhere to identified governance and compliance standards, and escalate problems for investigation and resolution.
- Manage the existing portfolio of clients and grow the portfolio through making contact and general leads.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service, adhering to relevant SLAs (Service Level Agreements), and offering appropriate solutions.
- Maintain documentation and share information with the team where applicable.
- Identified potential risks associated with the channel, implement, and develop strategies for mitigating them.
- Managed stakeholder expectations through regular status updates and reports.
- Facilitated user training session to ensure successful onboarding adoption.
- Coordinated with sales teams to identify new onboarding opportunities.
- Ensured compliance with industry standards and regulations throughout the implementation process.
Multi-Skilled Consultant
FNB- Administration Centre
Windhoek
11.2015 - 06.2022
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Clearing of Accounts on the General Ledgers.
- Processing GPT's (General Processed Transactions).
- Balancing general ledgers and credit card accounts.
- Relief Team Leaders, as and when needed.
- Ensuring that the online and unprocessed accounts are cleared daily.
- Identify the needs of customers promptly and efficiently.
- Evaluate needs of departments and delegate tasks to optimize overall production.
- Assess company operations for compliance with safety standards.
- Audit company's legal documents to verify compliant policies and procedures.
Education
Bachelor of Laws (LLB) (Honours) - Commercial Law, Accountancy for Lawyers.
University of Namibia
Windhoek03-2022
BBA - Bachelor Degree in Business Administration
University of Namibia
Windhoek04-2013
Candidate Legal Practitioner
Board of Legal Education in Namibia
WindhoekSkills
- Telephone and email etiquette
- Customer Support
- Requirements Gathering
- Project plan understanding
- Revenue Growth
- Technical regulatory compliance
- Client management
- Commercial presentation design
- Complex issue resolution
- Business Analysis
Languages
Otjiherero
First Language
English
Proficient (C2)
C2
Afrikaans
Beginner
A1
Affiliations
- Gardening
- Fitness
- Advocacy for mental health.
- Social outreach.
References
References available upon request.
Timeline
Client Implementation Specialist
FNB Commercial Digital Channels
06.2022 - Current
Multi-Skilled Consultant
FNB- Administration Centre
11.2015 - 06.2022
Bachelor of Laws (LLB) (Honours) - Commercial Law, Accountancy for Lawyers.
University of Namibia
BBA - Bachelor Degree in Business Administration
University of Namibia
Candidate Legal Practitioner
Board of Legal Education in Namibia
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