Luleka Nomfusi Shongwe
Product Development Manager
Gauteng
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
5
5
Languages
Work History
Develop and Maintain Product Specifications
Absa Digital Online Channels
01.2017 - Current
- Develop and Maintain Product Specifications
- Manage Product Risk and all other risks associated
- Relationship building and networking
- Process Involvement
Client Engagement Manager
Corporate Investment Banking
01.2015 - 06.2018
- Managed Internal Processes
- Complete tasks through planning and reviewing against set targets. Manage resources (time; processes and support teams) to optimize value against client expectations. Comply with risk standards; policies and procedures through training and development as required by group compliance framework Research and analysing information by using problem solving techniques to propose solutions for work challenges.
- Improved Processes and Culture
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Manage Financial and Business Results
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management. Demonstrate an understanding of risk parameters by managing client relationships according to credit principles Improve results by tracking and analysing financial reports against agreed measures. Manage Self Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Managed Stakeholder Relationships
- Understand clients business and needs through proactive client relationship management according to portfolio mandate. Build relationships with internal stakeholders through communication and networking as determined by client needs. Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients. Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs. Measure client satisfaction through self-outbound and independent external surveys. Ensure clients fully understand on/off boarding processes and procedures by constantly communicating with them. Build client value proposition by building strategic relationships with key internal stakeholders. Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer. Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance. Ensure continuity in the role and single view of clients by recording all on-site interactions with clients with client software technology.
Subject Matter Expert NedTreasury and Trade Exchange
Nedbank Corporate Client Services
01.2010 - 10.2015
- To supervise all admin functions of one or more units within a business unit or department through effective people management, process, control and implementation in order to ensure timeous and efficient client service delivery and to ultimately achieve overall Business Objectives as set out in Business plan.
- Learning and value based culture created and maintained
- All staff trained and competent on all departmental processes / products / systems
- 100 % Adherence to Nedbank's Recognition Process and Procedures
- Succession Plan in place for all staff and reviewed annually.
- Monthly Activity Based Costing report tracking as per Performance Agreement
- Expense within Budget
- Clean Annual Audit Reports
- Continuous cost saving realizations based on cost saving project
- Compliance training as per requirement
- All client requests processed timeously
- Continuous process enhancement proposals received from the team
- Increase in productivity and proficiency as per MIS and proficiency testing
- Number of Complaints and Compliments recorded and analysed on a monthly basis
- Customer survey feedback bi-annually
Acting Manager
05.2013 - 11.2013
- To Lead and Manage a Unit through effective Risk/Compliance, Finance, Human Resource and Process Management and to identify analyse and diagnosing internal and external client needs, providing them with advice and support to ensure ultimate client satisfaction and ensure that the unit can function at optimal levels of efficiency, ultimate achieve overall business objectives as set out in the Business Plan.
- Provides and maintains exceptional customer service.
- Drives the development and implementation of solutions to ensure client satisfaction and profitability.
- Provides an operational support to the section and performs activities of an administrative nature.
- Coaches oneself and others to develop competence and enhance capacity.
Liberty Life
02.2009 - 12.2009
- Effective Client Relationships/Management Effective monitoring of delivery Completion of monthly reports
- Retention of existing clients and acquiring new leads and generating sales.
- Key skills and competencies: Effective Teamwork Effective Self-Management Drive and passion for Sales results Analytical skills Strategic Relationship building Excellent Networking.
Education
Certificate - Junior Management Programme
GIBS
01.2013 - 12.2013
Diploma - National Diploma in Tourism Management
Vaal University of Technology
Vereeniging, South Africa04-2004
Grade 12 - English, Afrikaans, Accounting, Mathematics, Economics, Business Economics
Graceland Education Centre
01.1996 - 12.2000
Skills
Strong verbal communication skills
Car
Yes
Personal Information
- Disability: None
- Ethnicity: African
- Citizenship: South African
- Visa Status: Permanent Resident
Additional Information
Currently studying towards Bachelors Degree In Pyschology
Timeline
Develop and Maintain Product Specifications
Absa Digital Online Channels
01.2017 - Current
Client Engagement Manager
Corporate Investment Banking
01.2015 - 06.2018
Acting Manager
05.2013 - 11.2013
Certificate - Junior Management Programme
GIBS
01.2013 - 12.2013
Subject Matter Expert NedTreasury and Trade Exchange
Nedbank Corporate Client Services
01.2010 - 10.2015
Liberty Life
02.2009 - 12.2009
Grade 12 - English, Afrikaans, Accounting, Mathematics, Economics, Business Economics
Graceland Education Centre
01.1996 - 12.2000
Diploma - National Diploma in Tourism Management
Vaal University of Technology
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